Associate Implementation Manager

This position is posted by Jobgether on behalf of Procare Solutions. We are currently looking for an Associate Implementation Manager in United States.

Join a mission-driven team dedicated to supporting early childhood educators and helping families thrive. In this client-facing role, you’ll guide new customers through a smooth and effective software onboarding process, ensuring they get the most value from a widely adopted platform. Your day-to-day will combine training, consultation, and customer success engagement — all while collaborating with cross-functional teams. This is a great opportunity for someone with a passion for communication, technology, and making an impact in the education space.

Accountabilities:

• Act as the primary point of contact for new customers during software onboarding.
• Schedule and conduct training sessions to guide users through platform setup and use.
• Coach customers on billing strategies and key features to drive adoption and long-term value.
• Coordinate internal resources to remove barriers and ensure a smooth rollout experience.
• Promote customer engagement and retention by clearly articulating product benefits.
• Gather and communicate customer feedback on feature needs and enhancements.
• Track and meet implementation KPIs to ensure high adoption rates.
• Support special projects and process improvements as needed.

Requirements

• 3+ years of experience in customer success, software training, fintech, or related fields.
• Bachelor’s degree or equivalent combination of education and experience.
• Strong communication skills with the ability to coach and influence customers.
• Highly organized with excellent time management and attention to detail.
• Skilled at problem-solving and working cross-functionally in hybrid/remote settings.
• Knowledge of payment operations or software onboarding is a plus.
• Proficient in Microsoft Office; familiarity with CRM or implementation tools is an asset.
• Certifications and teaching/training experience are valued additions.

Benefits

• Competitive hourly rate: $24–$28/hour depending on experience
• Hybrid working model with a Denver, CO office location
• Medical, dental, and vision insurance (multiple plan options)
• HSA with employer contribution
• Paid vacation, holidays, personal, sick, and volunteer days
• Paid parental leave and short/long-term disability coverage
• 401(k) plan with employer match and immediate vesting
• Employee Stock Purchase Plan and discount programs
• Tuition reimbursement (up to $2,000/year) and development support
• Free access to mental health support (EAP)
• Casual work environment and some meals provided
• RTD EcoPass for Denver-based employees
• Pet insurance and more

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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