Call Center Agent, Bureau of Automotive Repair (BAR)

This position is posted by Jobgether on behalf of Foundation for California Community Colleges. We are currently looking for a Call Center Agent, Bureau of Automotive Repair (BAR) in California.

This fully remote role within California offers a unique opportunity to support a vital public service focused on air quality programs and smog check referee services. The Call Center Agent acts as the primary contact for consumers, assisting with appointment scheduling, program eligibility, and providing accurate information on multiple air quality initiatives. Working in a collaborative environment, the role involves managing inbound and outbound communications, data entry, and helping ensure a smooth consumer experience. This position demands strong communication skills, attention to detail, and a passion for serving the community.

Accountabilities

• Answer and triage inbound calls, providing accurate information on various air quality programs including Smog Check Referee and Parts Locator Service.
• Schedule consumer appointments via phone and web-based systems, ensuring data is accurately entered and maintained.
• Assist consumers in determining eligibility and completing application processes for relevant programs.
• Conduct outbound calls to remind consumers of upcoming appointments.
• Maintain up-to-date knowledge of all active air quality programs to ensure accurate and consistent communication.
• Collaborate effectively within a technical team to resolve consumer inquiries and provide high-quality service.

Requirements

• Residency in California is required as all work must be performed within the state.
• Strong verbal communication skills with the ability to screen and assess consumer needs effectively.
• High proficiency with database management and related office software.
• Ability to work independently while asking for assistance as needed to ensure accuracy and efficiency.
• Customer service experience with a strong commitment to equity, innovation, and collaboration.
• Quick learner with the ability to manage multiple responsibilities and maintain professionalism.
• Knowledge or willingness to learn about air quality programs and related regulations.

Benefits

• Competitive hourly wage between $18.50 and $19.50, based on experience and qualifications.
• Generous paid time off and recognized holidays.
• Comprehensive medical, dental, and vision insurance plans, including Flexible Spending and Health Savings Accounts.
• Employee Assistance Program and wellness resources.
• Participation in CalPERS retirement program with optional 403(b) and 457 plans.
• Tuition reimbursement opportunities.
• Public Service Loan Forgiveness certified employer.
• Fully remote position within California, supporting work-life balance and flexibility.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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