Customer Experience Specialist (all genders) at AI Audit-Tech Startup

You’re passionate about creating seamless experiences for auditors and audit assistants? Let’s talk.We are dnl – an AI audit-tech start-up, building intelligent software for audit teams. Our solution helps auditors work through documents faster, more accurately, and with less manual effort.We’re looking for a Customer Experience Specialist (m/f/d) to help us deliver first-class experiences to our clients. This role is ideal for someone with an audit background who enjoys translating technical solutions into real customer impact – and who wants to shape how our users work with our product every day. Key responsibilitiesAct as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.Be the first point of contact for incoming customer requests – from initial inquiry to resolution.Leverage on your audit experience by reproducing customer cases before handing them over to our development team.Communicate with users in a clear, structured, and proactive way.Document solutions, write handbook articles, and contribute to release notes.Collaborate closely with Product, Engineering, and Sales to improve the product and processes.Help scale workflows and knowledge bases as our customer base grows. What you bring1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.Strong technical affinity and curiosity for how complex software works.Excellent communication skills in German and English (C1+).A structured, hands-on approach to solving problems.Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively.Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment. What we offer30 vacation days per yearCompetitive compensation packageOwnership from day one, flat hierarchies, short decision pathsFlexible working hoursA collaborative, international, ambitious, and supportive team🎉 Strong team culture with regular offsites, events, and open feedback Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.