Customer Quality Engineer – Import Operations

Come Innovate Motion with Us

Are you passionate about driving excellence and building strong customer relationships? As a Customer Quality Engineer, you’ll play a central role in ensuring quality standards across our European import business. You’ll be the primary point of contact for customers on all quality-related matters, leading initiatives that enhance product reliability and customer satisfaction.

This role offers a dynamic environment where you’ll coordinate quality activities, manage customer complaints, and act as a vital link between our European customers and our production sites in Asia — primarily in China and in India— all while working in a truly international and multicultural setting.

Your responsibilities will be to:

• Act as main customer contact for handling of customer complaints (8D) and all other quality related topics
• Organize and manage internal (Stuttgart) and external (on site at customer) containment actions
• Guide the cross functional team (CFT) in the production plant as well as Stuttgart laboratory staff for a customer specific complaint analysis
• Conduct onsite customer visits when necessary
• Support the introduction of new products & applications as well as product changes

Our requirements:

• Engineering degree - preferred to the field of Mechanical, Electrical, Industrial Engineering or related
• Relevant experience of ideally 3 to 5 years in a similar position; Fresh graduates are also welcomed to apply
• Quality related experience in automotive / industrial environment
• Familiarity in the problem-solving methodology by using Q-tools such as 8D, Fault-Tree Analysis, Ishikawa
• Able to perform basic laboratory testing related to electric motors and actuators
• Proficient English language skills are mandatory (German language knowledge is considered a plus)
• Highly team-oriented individual, capable of dealing with pressure and adversity
• Proactive and organized person with high communication and problem-solving skills
• Good time management and collaboration skills, coupled with a quality mindset
• Ability to work collaboratively in a truly international and multicultural work environment
• Willingness to travel, occasionally on short notice

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.