CUSTOMER SERVICE FIELD ENGINEER_1

Overview

Take part in the Sustainability Industry!

Every day in 25 countries, we (9,000 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.

By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate men and women, proud to be pioneers and above all proud to make the world move forward.

Job details

CUSTOMER SERVICE FIELD ENGINEER

Legal Entity: Fives Intralogistics S.p.a. Country: Germany State: Baden-Württemberg City: Stuttgart Job Family: Aftermarket and Services Job Type: Permanent position Work Location: Hybrid Compensation:

Fives Intralogistics SPA, a multinational company and leader in the design, implementation, commissioning, and after-sales service of systems and machines for automatic handling and sorting in the courier, postal, and e-commerce markets, is seeking a :

CUSTOMER SERVICE FIELD ENGINEER

Experience

This role requires experience in electromechanical maintenance associated with industrial automation, autonomy in the management of activities at the customer\'s premises, knowledge of technologies associated with the machines.

Responsibilities

As part of MP / PMI and retrofit activities, he / she is responsible for the communication, reporting and organization of activities at the customer\'s premises, in synergy with the other involved company functions.

In the activities carried out in support of External Centers, they guarantee competence and experience and the effective performance of the activity, also being able to lead a team and interacting effectively with the customer when necessary, also on behalf of the Site Manager.

Main Tasks

Coordinating with their work team and following their Manager’s instructions (FSM), they will have to :

• Ensure that the necessary interventions are carried out in compliance with all the Safety regulations;
• Carry out management activities, corrective and ordinary maintenance at the customer\'s premises;
• Ensure availability for the call-out and remote assistance service by collaborating with the Customer Support Center group;
• Draw up the expected reports required by the nature and typology of the activities, in compliance with the internal procedures;
• Ensure the preparation / delivery of specific training at the customer\'s site when required;
• Ensure the preparation / delivery of theoretical and practical training for their colleagues;
• Cooperate with any other company department requiring advice and support.

Required Skills and Abilities

• Skills in electromechanical maintenance
• Reading and understanding of electrical schematics and mechanical drawings
• German and English languages
• Proactivity, customer orientation
• Attitude to problem solving
• Attitude to team working
• Flexibility and resistance to stress
• Willingness to travel and work in shifts
• Availability to work on weekends

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