Customer Service Tech Support – AI Trainer

Job Title: Customer Service Tech Support – AI Trainer

Job Type: Full-time or Part-time contract

Location: Remote

About Us:
Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.

Job Summary:
Join our customer's team as a Customer Service Tech Support – AI Trainer and play a pivotal role in shaping the future of AI-driven technical support. In this innovative position, your IT troubleshooting expertise will directly contribute to training and refining AI models to deliver accurate, clear, and empathetic technical assistance across diverse environments.

Key Responsibilities:

• Review and assess AI-generated responses to technical support inquiries for accuracy, clarity, and real-world applicability.
• Create, refine, and enhance training content that replicates troubleshooting workflows for diagnostics, installations, repairs, and user support.
• Analyze and improve AI outputs in addressing hardware and software issues, ensuring responses are user-friendly and solutions-oriented.
• Provide precise corrections to AI-generated responses covering system performance, error detection, installation processes, and vendor escalation.
• Bring domain expertise in configuring and maintaining operating systems, peripherals, and office automation tools to enhance AI knowledge.
• Document common technical support scenarios, issues, and solutions to bolster the reliability of AI assistance.
• Collaborate cross-functionally, offering feedback and insights to continually elevate AI performance in real-world support contexts.

Required Skills and Qualifications:

• 4+ years of professional experience in Technical Support, IT Helpdesk, or Customer Service Tech Support roles.
• Demonstrated ability to troubleshoot and resolve hardware, software, and peripheral issues, including installations and performance optimization.
• Comprehensive knowledge of operating systems, office automation tools, and typical IT support workflows.
• Exceptional written communication skills with an emphasis on clarity and user comprehension.
• Acute attention to detail and accuracy in reviewing and editing technical responses.
• Ability to work independently and efficiently in a structured remote environment.
• Strong organizational skills and commitment to high-quality output.

Preferred Qualifications:

• Experience in developing training materials or comprehensive user guides for technical systems.
• Familiarity with AI training, data annotation, or technical quality assurance processes.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Support Specialist, or equivalent.