Customer Success Associate

Position

Customer Success Manager – Nexis Solutions

Languages: Fluent in German and English

About us

LexisNexis Global Nexis Solutions, serving customers in more than 150 countries, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company is a long-time leader in deploying AI and advanced technologies to corporate, government and academic professionals, expanding knowledge, business insights and productivity.

About the Role

The Customer Success Manager is a consultative role helping customers access LexisNexis products to meet their use cases, developing strategic plans which will drive adoption and expansion of LexisNexis products, and collaborating with internal partners including Sales, Product, and Segment. This is a customer-facing position with the majority of time working directly with customers.

Responsibilities

• Providing consultative onboarding to Global Nexis Solutions customers, ensuring maximized use and understanding of LexisNexis products with defined success metrics.
• Maintain and build relationships with customers and ensure the existing solutions fulfill the requirements and are optimally utilized. Gather insights from customers to inform product development, working closely with product teams to communicate customer needs.
• Develop and deliver training sessions, webinars, and resources to ensure customers fully understand and leverage Nexis Solutions. Show how Nexis Solutions can help improve knowledge and business results through increased efficiency and cost savings.
• Discover unmet customer business needs, define prospective solutions, and manage the customer implementation, user onboarding and ongoing support of subscribed products and services.
• Act as a point of contact for issue resolution, ensuring a smooth experience by coordinating with support and technical teams.
• Keep customers informed of the latest trends and topics and how LexisNexis can assist the customer in optimizing their investments, including presenting and supporting market events such as tradeshows and seminars.
• Collaborate with account managers to develop and execute tailored customer success plans aligned with their business objectives.

Requirements

• A bachelor’s degree or equivalent experience.
• Experience or interest in the Information industry and familiarity with research, media monitoring and/or due diligence use cases, preferably in a customer success role, sales or consulting experience.
• Self-motivated and capable of managing a territory.
• Ability to build solid relationships internally and externally and effectively partner and collaborate across teams.
• Excellent verbal and written communication skills; fluency in German and proficiency in English are required.
• Excellent analytical and problem-solving skills, strong attention to detail, and a track record of working independently with sound decision-making abilities.
• Willingness to travel as needed.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people with wellbeing initiatives, shared parental leave, study assistance and sabbaticals to help you meet immediate responsibilities and long-term goals.

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