Data Center Technician

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As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will perform troubleshooting and diagnostics on equipment, and decommission hardware for simple changes and refreshes following Standard Operating Procedures. This opportunity allows you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarize yourself with security and data management procedures, and accelerate your career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. We offer training and growth opportunities such as Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts supporting services for more than 1 billion customers and 20 million businesses worldwide. With environmental sustainability and optimization at the forefront, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world‑class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
• Perform post‑execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Communicate, report, and elevate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assist and provide guidance to other technicians to complete challenging or complex tasks.
• Complete required training aligned with the role and workload; observe more experienced technicians to gain hands‑on experience and relevant on‑the‑job training.
• Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others’ work.
• Take ownership of service quality, completeness, and resulting user experience; display accountability for the data center facilities.
• Embodies Microsoft’s culture and values.

Required Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
• Experience supporting IT equipment or related technology.

Background Check Requirements

• Pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
• Meet Microsoft, customer and/or government security screening requirements, including specialized security screenings.

Preferred Qualifications

• Extensive experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• Experience with troubleshooting and fixing server hardware and cabling infrastructure.

Microsoft is an equal‑opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development

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