Digital Inclusion Officer

Overview

Digital Inclusion Officer – Hybrid role with occasional travel to locations across England. 37.5 hours per week. Salary: £30,000 per annum. Be the Champion of Digital Empowerment – Join us as a Digital Inclusion Officer!

Are you passionate about bridging the digital divide and empowering communities? Do you thrive on inspiring others and creating meaningful change through technology? Join Anchor as a Digital Inclusion Officer. In this vital role, you’ll support residents to develop digital confidence, connect with vital services, and improve their wellbeing in an increasingly digital world.

Responsibilities

• Champion Digital Access: Lead the way in making sure every resident can access essential services and connect online, driving digital inclusion across Anchor communities.
• Deliver Impactful Services: Deliver the Be Digital service offer and gather valuable resident feedback to continuously improve and shape our digital inclusion efforts.
• Inspire and Empower: Coach residents at every stage of their digital journey, breaking down barriers and helping them build skills and confidence.
• Collaborate: Work with residents and partners to develop tailored digital solutions and inclusive strategies that reflect resident needs.
• Drive Engagement: Increase resident use of digital platforms, including our wellbeing service Be Well, boosting access to health and social support.
• Lead Communication Efforts: Act as the Communications & Marketing Lead for key digital inclusion projects, ensuring clear and effective outreach and engagement.

Who are we looking for?

• A Natural Communicator: You inspire trust and motivate change with empathy and resilience.
• Digital Savvy: You understand digital tools and know how to support others in using them confidently.
• Collaborator: You thrive working across teams and with external partners to deliver inclusive services.
• Creative Educator: You bring fresh ideas for training, coaching, and mentoring residents to sustain digital inclusion.
• Service Improvement: You have a proven track record in delivering and embedding lasting improvements.

Ready to help shape a digitally inclusive future? Apply now and be part of a team making a real difference in our communities!

Anchor – a great place to work

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have LGBT+ groups for our residents and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

Is this role still open? Please note this description reflects current requirements; check status with the recruiting team.

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