Director, Corporate Business Services

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Director, Corporate Business Services – Vilnius, Lithuania

Are you a global technology leader who thrives on building high performing teams, shaping culture across regions, and driving large‑scale operational transformation? Do you excel at engaging senior stakeholders, leading through complexity, and delivering measurable business impact? Join Western Union as Director of Corporate Business Services — a key leadership role that requires relocation to Vilnius, Lithuania for candidates currently based outside the country.

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The Director, Corporate Business Services plays a critical leadership role and oversees teams across Intelligent Automation (IA), Robotics Automation (RA), and Application Support. This role is designed for a strategic people and operations leader — someone who can strengthen leadership maturity within the team, enhance stakeholder management, and enable scalability across our global technology operations. You will partner closely with leaders across the U.S. and Europe to ensure alignment, collaboration, and delivery excellence.

Role Responsibilities

• Lead and develop a combined Intelligent Automation and Application Support organization, fostering a high‑performance culture focused on accountability, collaboration, and continuous improvement.
• Coach and mentor team leads, building leadership depth and maturity within the organization.
• Drive modernization of the Intelligent Automation function into a broader automation and process excellence practice (AI + ML + process engineering).
• Oversee the transition of support operations toward a sustainable, insourced model — reducing dependency on external vendors and strengthening internal capabilities.
• Build trusted relationships with senior stakeholders (including Finance, Corporate Services, Compliance, and Operations leadership) to ensure technology solutions and automation initiatives align with business needs.
• Facilitate strong collaboration across teams in the U.S., Europe, India and other locations, fostering cultural alignment and effective communication.
• Partner with the VP of Business Technology Services to prioritize, design, and execute the strategic roadmap for corporate technology transformation.
• Enhance stakeholder management practices, equipping leaders to navigate complex global and matrixed environments effectively.
• Establish clear metrics and OKRs to measure operational performance and business impact.

Role Requirements

• Willingness and ability to relocate to Vilnius, Lithuania if you are currently based abroad.
• 10+ years of experience in business technology, automation, or process management roles, with strong experience in people leadership or management positions.
• Proven ability to lead and scale teams in global or matrixed organizations.
• Strong background in people leadership, stakeholder engagement, organizational development and change management.
• Demonstrated success in managing senior stakeholder relationships and navigating corporate and cross‑regional dynamics.
• Experience in process automation, technology operations, or intelligent automation programs.
• Strong understanding of technology‑enabled business transformation and support functions.
• Excellent communication and influencing skills; able to engage with Directors, VPs, and global leadership.
• Strategic mindset, with a focus on coaching, developing, and empowering leaders.
• Familiarity with global team dynamics.

Salary

The monthly gross base salary range is 5,875 – 9,791 EUR. This role is also eligible for an annual variable target incentive (which includes long‑term incentives) that aligns with individual and company performance.

Benefits

You will also have access to short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms, to name a few. Below are the Lithuania‑specific benefits:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program
• Relocation Buddy support upon request

Western Union values in‑person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives that will ultimately help us achieve our strategic goals. By connecting face‑to‑face, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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