Stellenbeschreibung:

This position is posted by Jobgether on behalf of Clio - Cloud-Based Legal Technology. We are currently looking for a Director, Customer Marketing in Canada or United States.

As a senior leader in customer marketing, this role focuses on driving engagement, growth, and advocacy across a diverse client base. You will lead a team of talented marketers, shaping strategies that enhance customer relationships, encourage product adoption, and foster loyalty. This position requires strong cross-functional collaboration, a data-driven mindset, and the ability to design scalable programs that deliver measurable impact. The environment is dynamic, innovative, and people-first, offering the opportunity to influence company-wide priorities while advancing your team’s success and professional growth.

Accountabilities:

In this role, you will oversee the full customer marketing function, building strategies that inspire customer success and advocacy. Key responsibilities include:

• Managing and developing a high-performing team of customer marketers.
• Designing cross-sell, upsell, and expansion initiatives to support growth objectives.
• Leading customer communications and lifecycle marketing to ensure consistent, value-driven interactions.
• Creating educational and engagement programs that address customer challenges and promote best practices.
• Overseeing advocacy marketing efforts including referrals, reviews, testimonials, and case studies.
• Driving audience segmentation, personalization, and automation strategies.
• Collaborating with leaders across Marketing, Sales, RevOps, Customer Success, and other departments to align priorities.
• Analyzing customer behavior, developing insights on personas and journeys, and reporting on key performance metrics, budgets, and ROI.

Requirements

The ideal candidate is a seasoned marketing leader with proven expertise in customer engagement and team leadership. Success in this role requires:

• 10+ years of experience in customer or product marketing, ideally in a B2B SaaS environment.
• Track record of leading teams of 5+ professionals toward operational and marketing excellence.
• Strong ability to balance strategy with execution, setting ambitious growth targets aligned with business goals.
• Demonstrated skills in cross-functional collaboration and executive communication.
• Data-driven mindset with the ability to uncover insights and translate them into growth strategies.
• Organized and methodical, while adaptable to changing priorities.
• Creative thinker with innovative approaches to customer engagement.
• Self-motivated problem-solver with a bias toward action.

Benefits

This role offers a comprehensive total rewards program, including:

• Competitive, equitable salary in the range of CAD $160,000–$240,000, with eligibility for performance-based variable pay.
• Top-tier health, dental, and vision insurance.
• Hybrid work environment with anchor days in local hubs (Vancouver, Calgary, Toronto, Dublin).
• $2,000 annual counseling benefit.
• Retirement savings programs including RRSP matching and RESP contributions.
• Recognition programs for career milestones (3, 5, 7, 10 years).
• Commitment to diversity, equity, inclusion, and accessibility, fostering an environment where all employees feel valued and supported.


Jobgether is a Talent Matching Platform that partners with companies worldwide to connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify talent efficiently and fairly.
🔍 Our AI reviews your CV and LinkedIn profile, analyzing skills, experience, and achievements.
📊 It compares your background to the role’s requirements and success factors to determine your match score.
🎯 The top three candidates with the highest match are automatically shortlisted.
🧠 When needed, our human team performs an additional review to ensure no strong profile is overlooked.

This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is finalized, it is shared with the company that owns the opening. The final decision and next steps (such as interviews or assessments) are managed by their internal hiring team.

Thank you for your interest!

 

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NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung