Stellenbeschreibung:

This position is posted by Jobgether on behalf of Claritas Rx. We are currently looking for a Director of Customer Engineering in United States.

The Director of Customer Engineering is a senior leadership role responsible for driving the technical success of enterprise customers by delivering innovative solutions, ensuring seamless platform integrations, and guiding a high-performing engineering team. This role bridges the gap between product, customer success, and engineering teams to address both immediate and long-term business challenges. You will serve as a trusted technical advisor, influencing strategy, mentoring engineers, and maintaining strong client relationships. The position combines hands-on technical delivery with strategic leadership in a fast-paced, collaborative environment, enabling customers to maximize the value of digital health and analytics solutions.

Accountabilities:

• Lead the technical relationship with enterprise customers, serving as the primary engineering interface and trusted advisor.
• Own the customer-centric technology roadmap, proactively identifying opportunities to enhance platform value and address evolving business needs.
• Collaborate with product and customer success teams to design, deliver, and integrate scalable solutions across client environments.
• Provide technical enablement for pre-sales, platform demonstrations, solution integrations, and escalated issue resolution.
• Mentor and guide a team of engineers, fostering a culture of excellence, innovation, and continuous improvement.
• Evaluate emerging technologies and prototype new features to improve customer experience and platform performance.
• Support account managers and business development teams with proposals, solution design, and client presentations.
• Build and maintain long-term trusted relationships with clients, acting as the technical voice during solution design and delivery.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years in technology, software engineering, or customer engineering roles, preferably in SaaS, healthcare, or life sciences.
• Proven experience at leading consulting firms or similar environments with data platform, analytics solution, or SaaS implementation expertise.
• Deep understanding of cloud platforms (AWS), data integration, API management, and process automation.
• Hands-on experience deploying large-scale data platforms and analytics solutions for enterprise clients.
• Familiarity with data engineering, ETL pipelines, data modeling, BI/reporting tools, and frameworks such as Python, Java, Django, Spring Boot, or FastAPI.
• Strong leadership and mentorship skills, with experience managing customer-facing engineering teams.
• Excellent communication and stakeholder management skills for both technical and non-technical audiences.
• Experience supporting pre-sales technical enablement, RFP responses, and solution architecture.
• Ability to learn new technologies rapidly and develop innovative solutions to complex customer challenges.
• Relevant certifications (AWS, Databricks, etc.) are desirable.
• Willingness to travel as needed to support customer engagements.

Benefits

• Competitive salary: $210,000–$230,000 USD.
• Comprehensive health, dental, and vision coverage.
• Flexible time off and paid parental leave.
• Professional development opportunities and mentorship.
• Remote-friendly work environment with collaborative culture.
• Opportunity to make a significant impact on a first-in-industry digital health solution.


Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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