Dutch and French speaking Technical Support Specialist

This position is posted by Jobgether on behalf of reev. We are currently looking for a Dutch and French speaking Technical Support Specialist in the Netherlands, Belgium, Germany, and Croatia.

This role offers an exciting opportunity to play a key part in the seamless integration and operation of cutting-edge charging infrastructure across multiple countries. As a Technical Support Specialist, you will act as the essential link between customers, partners, and internal teams, ensuring smooth operations and rapid issue resolution. You will work closely with technical teams to troubleshoot complex problems, optimize service continuity, and contribute valuable insights to product development. This role thrives in a dynamic, collaborative, and innovative environment, ideal for someone passionate about technology and sustainability.

Accountabilities:

• Serve as the primary technical escalation point for 1st level support, ensuring timely and accurate issue resolution within the Charging Point Management System (CPMS) domain.
• Build and maintain strong relationships with internal stakeholders and external partners to enhance customer satisfaction.
• Provide in-depth technical support for all products, facilitating a seamless experience for Charge Point Operators and internal teams.
• Troubleshoot complex technical issues by analyzing logs, conducting diagnostics, and replicating errors in test environments.
• Collaborate closely with development teams on critical incidents to ensure swift resolution and maintain service continuity.
• Monitor system health proactively, identifying risks and ensuring adherence to Service Level Agreements (SLAs).
• Contribute to process improvement by sharing customer insights, participating in knowledge transfer sessions, and refining support workflows.

Requirements

• Minimum 2 years’ professional experience in technical customer support, preferably within a fast-paced, agile startup environment.
• Solid understanding of network technologies and Linux operating systems, with strong IT troubleshooting skills.
• Ability to communicate complex technical issues clearly and calmly to both technical and non-technical audiences.
• Passion for innovation and new technologies; knowledge of e-mobility and software development is a plus.
• Strong team player who also works independently and actively contributes to process improvements and knowledge sharing.
• Fluency in Dutch and French, with very good English skills; German is a strong advantage.
• Willingness to learn and develop in areas beyond current expertise.

Benefits

• Cross-team onboarding with an assigned buddy to support your integration and learning.
• 28 days of annual leave plus additional days off between Christmas and New Year.
• Access to wellbeing platform services to support your health and lifestyle.
• Hybrid working model balancing remote and office days for optimal productivity and collaboration.
• Subsidies for public transport, JobRad bicycle membership, or EGYM Wellpass membership to encourage sustainable commuting and wellness.
• Opportunities for continuous personal and professional growth with an annual learning budget of 1000 Euros.
• Regular team events and cross-office visits fostering a strong, supportive team culture.
• Additional benefits may apply depending on your local entity.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes an AI-powered screening designed to identify top talent efficiently and fairly.
🔍 Our AI thoroughly evaluates your CV and LinkedIn profile, analyzing your skills, experience, and achievements.
📊 It compares your profile against the job’s core requirements and past success factors to calculate a match score.
🎯 The top three candidates with the highest match scores are automatically shortlisted.
🧠 When necessary, our human team conducts an additional manual review to ensure no strong profile is missed.

This transparent, skills-based, and unbiased process focuses solely on your fit for the role. Once the shortlist is finalized, it is shared directly with the hiring company, who will manage next steps such as interviews or assessments.

Thank you for your interest!

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