(Field) Service Engineer [m/f/d]

Overview

Your mission: Improve the future of cancer treatment with us — determined, courageous and as a team. At Resolve Biosciences, we are working to better understand complex biological processes with the aim of enabling new therapeutic approaches. We need people who think boldly, take responsibility and enjoy learning. We are looking to hire a passionate (Field) Service Engineer (f/m/d) . You will become a member of the Field Service team, servicing our Molecular Cartography platforms at Resolve’s Labs as well as customer sites. The role is based at the company’s headquarters in Monheim am Rhein, Germany.

Responsibilities

• Troubleshoot, repair, and perform maintenance on our in-house Molecular Cartography platforms in Monheim and at customer sites.
• Installation and relocations of our Molecular Cartography platforms.
• Provide technical remote and phone support to customers.
• Coordinate service activities with site personnel, as needed.
• Document activities, create service reports as required.
• Train others to perform servicing activities on our Molecular Cartography platforms.
• Generate service instruction documentation.
• Propose design changes to improve reliability, serviceability, and the customer experience.
• Follow all safety policies and procedures.

Qualifications

• Master’s degree in an engineering/science field or equivalent experience.
• Experience of servicing electro-mechanical and/or optics devices, preferably for the life sciences or medical device industry.
• 3–5 years experience in comparable roles.
• Exceptional customer service skills and professionalism.
• Ability to troubleshoot and solve malfunctions in complex electromechanical systems.
• Excellent organizational, time management, written and verbal communication skills.
• Proficient in Microsoft Office products (Word, Excel, Outlook).
• Detail-oriented, ability to follow procedures without deviations.
• Ability to lift and carry items weighing up to 50 lbs (approx. 23 kg).
• Willingness to travel up to 30%.

Personal Characteristics

At Resolve Biosciences, we believe that diversity, equity, and inclusion are essential to our success. We welcome applicants of all genders, ethnicities, nationalities, religions, abilities, and backgrounds to apply for our open positions. We are committed to creating a workplace where everyone feels valued, respected, and supported.

Why us?

We are a young, dynamic life science company with a focus on molecular pathology. Since 2020, we have been working on the fields of application and developing our own Molecular Cartography technology, which can be used to visualize gene and protein expression in tissue sections at the subcellular level in high spatial resolution.

Every individual counts: Our current team of around 60 members work in an interdisciplinary manner, with passion and creativity to advance our goal — because only together we can really make a difference!

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