Field Service Technician

Overview

Field Service Technician role at Arrive. The Field Service Technician provides support to the Service Operations Manager in the form of first line customer liaison, service and repair of Arrive ticketing equipment, and quality control of field service activities.

Responsibilities

• Carry out on-site preventative maintenance and reactive repairs to ticketing equipment to defined standards.
• Deal with basic PC-related problems and set up PCs for system operation.
• Contribute to a service-minded and client-oriented approach focused upon the end-user’s satisfaction.
• Conduct yourself and professionally promote the company at all times.
• Communicate with all levels of staff both verbally and in writing, escalating major issues to the service management team as appropriate.
• Complete all documents on time, to agreed company standards.
• Be responsible for and keep all company stock and equipment in good order; liaise with the stores department to ensure parts are allocated satisfactorily.
• Maintain a smart appearance and conform to on-site health and safety rules.
• Assist with the implementation of new equipment or the upgrade of existing equipment as required; occasional installation work is also a feature of the role.
• Organise response calls to ensure that defined targets of response are achieved.
• Hold a full Class B driving license.

Qualifications

• An electrical engineering background with a relevant electrical qualification, ideally with previous field service experience.
• Self-organized, motivated and able to work using own initiative.
• Proven customer service skills to deal with customers and company staff at all levels.
• Excellent written and verbal communication skills.
• A good level of core IT skills, specifically Microsoft Office applications including Word, Excel, PowerPoint and Visio.

Experience

• A track record of delivering outstanding customer service at a technician level.
• Extensive experience in managing operational customer service teams.
• Proven management of contract SLAs at a senior management level.
• In-depth SME knowledge of the field service delivery within the transport sector.

Behaviors

• Proven interpersonal skills and emotional intelligence. Ability to manage internal relationships and professionally run client meetings where potentially complex or contentious issues may be discussed.
• Ability to work in a demand-led environment, showing tenacity, self-motivation, adaptability and problem-solving skills.
• A positive attitude and a can-do approach to challenges.

Reports to: Service Operations Manager.

About Us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile, YourParkingSpace and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Job details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Engineering and IT
• Industries: IT Services and IT Consulting

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