Financial Crime Escalations Specialist (all genders)

Description

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment backed by one of the leading financial service providers worldwide. Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank located in the heart of this exciting chapter of continued growth and expansion for Chase, we're looking for a passionate Financial Crime Escalations Specialist.

As a Financial Crime Escalations Specialist in our KYC team you will be a vital part of our team responsible for ensuring and conducting the timely relationship review of Customers escalated due to financial crime concerns or negative media association.

Responsibilities

• Perform critical analysis of escalations in relation to Financial Crime raised by internal stakeholders and review respective customer relationships in order to identify if they can be cleared or require further escalation to the Line of Business Committee.
• Assess information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review
• Prepare escalations Committee presentations with clear and concise narratives tailored to senior audiences
• Support the end-to-end process of the relationship review journey to ensure we comply with SLAs
• Assist with change management by sharing process improvements and best practice amongst the team
• Being a key contact for the business and conducting internal outreach if the information provided as part of the escalation is lacking key information.
• Develop strong partnerships with key stakeholders within the first and second line (e.g. Financial Crime Operations, Sanctions, Compliance, Anti-money Laundering Investigations, etc.) and proactively build and maintain relationships across the firm.
• Provide candid feedback to the business to ensure that the follow up actions are worked within a reasonable timeframe
• Attending frequent knowledge sharing and calibration calls with other areas of Chase to ensure that the customer journey is progressing within SLA

Required qualifications capabilities and skills

• Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank Apprenticeship / relevant professional experience.
• Related working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, KYC and / or other Controlling / Investigating related roles within Banking / Financial Services / FinTech or similar.
• Clear and effective communication is crucial for interactions with internal stakeholders, customers and regulatory authorities as applicable.
• Very good analytical and research skills with the ability to deep-dive and investigate issues to reach a successful resolution.
• The ability to review and assess customer risk profiles & related alerts and assign appropriate risk levels based on established criteria.
• A commitment to collaboration and collective growth within the team.
• Very good computer literacy including MS Office Suite Applications.
• Excellent communication skills in English & German.

Preferred qualifications capabilities and skills

• In-depth understanding of KYC regulations, AML laws and Compliance frameworks in the financial services industry.
• Good Knowledge of the German regulatory framework and best practices regarding AML and KYC processes
• Familiarity with digital banking platforms, payment systems and financial technologies.
• Comfortable to operate within an ambiguous and everchanging environment.
• Relevant AML / KYC accreditations (e.g. ACAMs or similar)
• Familiarity with KYC software databases and customer screening tools. Ability to adapt to new technologies
• Growth mindset and a passion for learning and self-development.

Required Experience: Unclear Seniority

Key Information

• Employment Type : Full-Time
• Department / Functional Area : Operations
• Experience : years
• Vacancy : 1

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