Helpdesk Specialist (m / w / d)

Helpdesk Specialist (m / w / d)

As a Helpdesk Specialist you will be the first line of contact for our clients suppliers and operations teams. You will deliver first-class service for our client with confidence and professionalism ensuring requests are handled accurately and on time. The role requires strong communication multitasking and problem‑solving skills in a fast‑paced environment. The role is based in Berlin onsite with our client in the food delivery industry.

Key Responsibilities

• Build maintain and enhance relationships with clients suppliers and operations teams
• Provide customer service via telephone and email with a right first time approach
• Log and manage work orders (Reactive and Planned) in Famis360 ensuring SLA / KPI compliance
• Triage jobs allocate to correct resources and manage escalation where required
• Raise purchase orders (POs) to subcontractors in Yardi and ensure compliance documentation is recorded
• Generate and provide reports on job status SLA performance and supplier activities
• Record complaints ensure clear communication and update client-specific playbooks and manuals

Knowledge & Experience

• Previous experience in Helpdesk or Customer Service role
• Fluent in English and German
• Strong communication skills both written and verbal
• IT literacy (CAFM Microsoft Teams SharePoint)
• Ability to prioritise tasks under pressure with attention to detail
• Team player reliable flexible and self-motivated
• Customer-focused mindset with a positive can do attitude

What we offer

Early assumption of responsibility flat hierarchies and an international and modern working environment attractive and performance-related remuneration flexible working hours 30 vacation days plus special leave days further training and development opportunities company pension scheme.

Please note we do not consider applications per E-mail.

We foster a culture of inclusion that embraces the unique strengths perspectives and experiences of all our employees. We firmly believe that our diversity enhances our teams capabilities leading to improved decision-making innovation and business outcomes.

INCO : Cushman & Wakefield

Required Experience : Unclear Seniority

Key Skills: Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

Employment Type : Full-Time

Experience : years

Vacancy : 1

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