IT Administrator

At Cloudbeds, we're transforming hospitality with an AI-powered platform used by properties across 150 countries. We operate with a completely remote team and focus on empowering hoteliers to transform operations and commercial strategy through a unified platform that integrates with hundreds of partners.

Overview

We are on the search for a superstar IT Administrator to support and implement solutions for our team and company leadership. IT Administrators are responsible for operational efficiency and support of internal applications and hardware for employees, and serve as technical knowledge resources for staff.

Location : Europe

How You'll Make an Impact

Together we’re on a mission to power every property in the world. The IT Administrator will support remote, scalable IT services and maintain security best practices using cloud-based technology. You will collaborate with teams across the organization (Customer Service, Engineering, HR, Marketing, Sales, and more) to determine support needs and enable a world-class IT experience for users.

You will:

• Support end-users remotely within cloud platforms like Carbon Black, G-Suite, JAMF, Slack Enterprise, Workspace One, Zoom, and others
• Diagnose and resolve technical hardware and software issues remotely
• Assist in building, troubleshooting, and maintaining Workday integrations (EIB, Studio, Core Connectors, Web Services) with key external systems such as payroll, benefits, and applicant tracking tools
• Configure and maintain Workday reports and dashboards using calculated fields, matrix reports, and custom data sources for stakeholders
• Support IT projects, including SaaS tool integrations and access management
• Administer and support Workday integrations and reporting tools, including troubleshooting data syncs and managing user provisioning workflows
• Act as an escalation point for internal end-user hardware and software issues
• Other duties as needed

What Sets You Up for Success

• 3–5 years of IT administration experience across Windows and macOS environments
• Direct experience with Workday integrations (e.g., Core Connectors, EIB, or Studio)
• Proven ability to generate custom reports and dashboards in Workday using calculated fields
• Experience managing identity providers like Okta and SAML-based SSO for Workday
• Strong troubleshooting, documentation, and ticketing skills
• Ability to work independently and communicate across technical and non-technical teams

Bonus Skills to Stand Out

• Workday Pro or relevant Workday certifications
• Experience supporting IT compliance efforts (e.g., SOC 2, ISO 27001) related to HR systems
• Familiarity with UniFi devices and home network troubleshooting
• Certifications in Okta, G-Suite, AWS, or other SaaS platforms

What to Expect - Your Journey with Us

• 10 Best Places to Work | HotelTechAwards (2025)
• Top 10 People’s Choice (2024)
• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional therapy and coaching
• Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or other legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. We provide reasonable accommodations in the hiring process. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team. We will provide reasonable accommodations as needed in the hiring process.

Apply and Equal Employment Opportunity Information

Note: This page excludes external recruiting agencies. If you are viewing this job, you can apply directly; inquiries from staffing agencies will not be considered.

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