IT Service Desk Agent (m/f/d)

To strengthen our IT Team in Waldshut-Tiengen, we are looking for an IT Service Desk Agent (m/f/d)

As an IT Service Desk Agent, you will work with cutting-edge IT systems and serve as the first point of contact for incidents and service requests.

Your responsibilities include receiving, coordinating, and resolving issues at the 1st-level support stage, while ensuring smooth ticket management from initial intake to successful resolution—with the support of our 2nd-level team.

Your Responsibilities

• Work in the central service desk (1st level), providing support to around 350 employees across all international locations
• Take responsibility for application management for specific business applications
• Create articles, guides, and checklists for the knowledge base
• Support users in working with Windows, MS Teams, Microsoft 365, and the assigned business applications

Your Profile

• Completed training as an IT specialist, IT systems management clerk, or an equivalent qualification
• Initial professional experience in IT support
• Advanced knowledge of MS Teams and Microsoft 365
• Independent, structured, and solution-oriented working style
• Team player with strong communication skills
• Willingness to travel internationally (approx. 5–10%)
• Proficient in spoken and written German and English

We look forward to receiving your complete and compelling application (resume/CV, diplomas/certificates, and employment references) via our online form below.

Benefits

• Varied work and plenty of creative freedom
• A crisis-proof permanent employment relationship
• 13th monthly salary and vacation pay
• Flexible working hours without core working hours and home office option (20%)
• 30 days vacation
• Events such as ski and hiking day, summer party, etc.
• Attractive social benefits and full accident insurance (professional & private)
• Use of job bike and subsidy for job ticket (for bus and train)
• Free e-charging stations for EVs and E-bikes

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