To strengthen our IT Team in Waldshut-Tiengen, we are looking for an IT Service Desk Agent (m/f/d)

As an IT Service Desk Agent, you will work with cutting-edge IT systems and serve as the first point of contact for incidents and service requests.

Your responsibilities include receiving, coordinating, and resolving issues at the 1st-level support stage, while ensuring smooth ticket management from initial intake to successful resolution—with the support of our 2nd-level team.

Your Responsibilities

Work in the central service desk (1st level), providing support to around 350 employees across all international locations
Take responsibility for application management for specific business applications
Create articles, guides, and checklists for the knowledge base
Support users in working with Windows, MS Teams, Microsoft 365, and the assigned business applications

Your Profile

Completed training as an IT specialist, IT systems management clerk, or an equivalent qualification
Initial professional experience in IT support
Advanced knowledge of MS Teams and Microsoft 365
Independent, structured, and solution-oriented working style
Team player with strong communication skills
Willingness to travel internationally (approx. 5–10%)
Proficient in spoken and written German and English

We look forward to receiving your complete and compelling application (resume/CV, diplomas/certificates, and employment references) via our online form below.

Benefits

Varied work and plenty of creative freedom
A crisis-proof permanent employment relationship
13th monthly salary and vacation pay
Flexible working hours without core working hours and home office option (20%)
30 days vacation
Events such as ski and hiking day, summer party, etc.
Attractive social benefits and full accident insurance (professional & private)
Use of job bike and subsidy for job ticket (for bus and train)
Free e-charging stations for EVs and E-bikes

#J-18808-Ljbffr

BBC Cellpack Electrical Products

Jobs:

IT Service Desk Agent (m/f/d)

Weitere Unternehmen

Infrareal

Food & Agri

ER-WE-PA GmbH Davis Standard

CEP GmbH Personalmanagement