IT Support Engineer

Overview

Join to apply for the IT Support Engineer role at Rivada Space Networks . This permanent, full-time position is based in Germany with locations in Munich and Berlin.

Welcome to one of Europe’s most exciting New Space companies, creating the world's first fully connected mesh network in the sky. We are an international team of experts and engineers who have spent their careers expanding the boundaries and potential of space, now united in pursuit of a single vision. We value trust, open communication and collaboration to achieve the best results together.

Your mission

Working as part of our talented corporate IT team, we are seeking a skilled and customer-focused IT Support Engineer to provide comprehensive support for our Microsoft 365 environment. You'll play a crucial role in ensuring our employees have a seamless and productive experience with Microsoft's suite of tools, resolving technical issues, and maintaining the overall health of our collaboration and communication systems.

Responsibilities

• Microsoft 365 Support:
  • Provide first- and second-level technical support for all Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.)
  • Troubleshoot user issues related to email, calendar, file sharing, collaboration, and communication within the M365 ecosystem
  • Assist with user account management, including onboarding, offboarding, and password resets
  • Monitor and maintain the health of the Microsoft 365 environment, ensuring optimal performance and reliability
• Device and Application Support:
  • Configure and troubleshoot Microsoft 365 applications on various devices (laptops, desktops, mobile)
  • Assist with software installations, updates, and patches for Microsoft 365-related applications
  • Provide basic troubleshooting for hardware and software issues on user devices
• Documentation and Knowledge Sharing:
  • Create and maintain clear and concise documentation for Microsoft 365 processes, procedures, and troubleshooting guides
  • Contribute to the knowledge base and share expertise with the IT team
  • Train users on new features and best practices within the Microsoft 365 environment

What You Bring On The Table

• Associate degree in Information Technology, Computer Science, or a related field
• 4+ years of experience in IT support or a similar role
• Demonstrated expertise with Microsoft 365 administration and troubleshooting
• Experience with Windows operating systems and common office productivity software
• Microsoft 365 certification is a plus
• Solid understanding of Microsoft 365 architecture, features, and administration tools
• Proficiency in troubleshooting network connectivity, email delivery, and other common M365 issues
• Familiarity with Active Directory, Azure AD, and other relevant technologies
• Excellent customer service and communication skills
• Ability to explain technical concepts in simple terms
• Patience and empathy when working with users of varying technical proficiency
• Strong problem-solving and analytical skills

Why you should join us

We are an international team of space enthusiasts, following one great vision. We value equality in our work environment where different opinions, backgrounds and experiences are not only welcomed but also necessary to achieve the best result collaboratively. This permanent position offers creative freedom and a modern, hybrid work environment. A competitive salary is offered depending on experience.

Rivada Space Networks is an equal opportunity employer and we are committed to creating a diverse and inclusive working environment. We welcome applications from all qualified candidates irrespective of race, color, religion, gender, sexual orientation, ethnicity, age, disability, or other characteristics.

About Us

Rivada Space Networks is deploying the Outernet: the first unified global communications network. Rivada's global low-latency point-to-point network of 600 low earth orbit (LEO) satellites is a unique next-generation constellation combining inter-satellite laser links with advanced onboard processing and routing to create an optical mesh network in space. This orbital network enables data to travel securely and efficiently across distributed sites.

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