IT Support Lead - Dusseldorf, Germany

IT Business Operations Lead – Germany

Location: Düsseldorf, Germany (On‑site / Hybrid – Expected in the first months mainly on‑site, becoming 1 or 2 work‑from‑home days later)

Salary: Depending on experience/expertise.

At Boston Scientific, we’re looking for a highly motivated IT Business Operations Lead to be the driving force behind IT operations at our Düsseldorf site. This is a hands‑on leadership role where you’ll ensure IT is both a reliable enabler and a trusted partner for the business. You’ll work closely with local leaders, coordinate your small IT team, and translate business needs into practical IT solutions that support the company’s growth over the coming years.

Your role

As the IT Business Operations Lead, you’ll be the primary IT point of contact for the Düsseldorf office, connecting the needs of the business with our global IT standards. You’ll oversee day‑to‑day IT operations, from infrastructure and end‑user support to AV systems and software platforms. Working with your team of IT specialists, you’ll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience.

Beyond operations, you’ll act as a strategic partner, anticipating the office’s evolving IT requirements as the team and user base grow. You’ll provide recommendations on technology solutions, plan for future capacity, and support the adoption of new systems or tools. You’ll also collaborate with vendors and manage local budgets to ensure resources are used effectively.

The person we are looking for

We are seeking someone with strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end‑user support. Experience in site IT coordination, service management, or operations leadership is highly valued, but formal team management experience is not required (but it’s a nice to have) – you’ll need the right skills to guide a small team and divide tasks effectively.

• Fluency in German & English is essential.
• Strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end‑user support.

Bonus points

• Experience with ITIL frameworks or certification.
• Background in global or fast‑paced organizations.

Why join us

At Boston Scientific, you’ll be part of a global IT organization that values collaboration, innovation, and growth. This role offers the chance to make a tangible impact on IT operations and help shape the future of our Düsseldorf site. You’ll work on‑site in a hybrid‑friendly environment, with opportunities to grow your team and influence strategic IT decisions.

If you are ready to take ownership of IT operations, bridge the gap between technology and business, and contribute to a growing and dynamic office, we want to hear from you.

#J-18808-Ljbffr