(Jr.) Customer Success Manager @revel8

About This Opportunity

(Jr.) Customer Success Manager @revel8 role at Merantix Capital

At revel8, we redefine cybersecurity training with hyper‑realistic simulations that reflect today’s evolving attack landscape. Our innovative platform combines AI‑driven multi‑channel attacks with gamified, real‑time learning to build resilience where it matters most: the people.

Your role

• Build Relationships: Maintain strong relationships with a portfolio of 20‑40 clients, primarily in the DACH region.
• Drive Success: Lead the onboarding process for new clients and champion long‑term product adoption.
• Grow Your Expertise: Become a go‑to technical expert on the revel8 platform, leveraging deep knowledge to guide customers.
• Empower Customers: Advise customers on how to leverage our platform to achieve security goals and drive meaningful results.
• Identify Opportunities: Monitor usage and engagement to find upsell or expansion opportunities.
• Shape Strategy: Collaborate with the CS team to develop and refine a scalable Customer Success playbook.

Your profile

• Initial experience in a client‑facing role such as Customer Success or Account Management within a B2B SaaS company.
• Fascination with AI and the world of cybersecurity awareness.
• Strong technical aptitude and curiosity for learning products in depth to help others succeed.
• Tech‑savvy, self‑driven individual who enjoys solving challenges and finding practical solutions for clients.
• Thrives in a fast‑paced, hands‑on environment with autonomy and ownership.
• Courageous collaborator who asks questions, experiments with new ideas, and advocates for customer needs.
• Fluent in German & English: confident communication with team, clients, and stakeholders.

What We Offer

• Foundational role: core member of early CS team directly shaping client support.
• Own Your Impact: full ownership of client relationships and initiatives from onboarding to adoption.
• Continuous Learning: work alongside experienced Customer Success and Product experts.
• Grow With Us: as we scale, your contributions define CS strategy and playbook.
• Hybrid Flexibility: in‑person collaboration at Munich hub balanced with modern hybrid model.
• Collaborative culture: close‑knit team valuing innovation, teamwork, and celebrating successes.
• Competitive salary, commission, and mission‑driven team that cares about doing great work.

Start Date: ASAP

We are currently based in Berlin but will move to Munich in Q1'26

About Us

We are an equal‑opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.

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