Junior Product Support (Automation Testing)

This position is posted by Jobgether on behalf of Katalon. We are currently looking for a Junior Product Support (Automation Testing) in India and Vietnam.

This role provides an excellent opportunity to join a dynamic technical support team focused on automation testing tools. You will work closely with product and cross-functional teams to troubleshoot issues, support customers, and contribute to product improvements. The position involves hands-on testing, documenting solutions, and maintaining up-to-date product knowledge. Ideal candidates are proactive, detail-oriented, and thrive in a fast-paced environment. You’ll gain exposure to cutting-edge QA tools and methodologies while helping enhance user experience for a global customer base. Strong collaboration and communication skills are essential, as you will interact with internal teams and customers regularly.

Accountabilities

• Collaborate with the product team to perform beta testing and reproduce product issues.
• Respond to customer inquiries and provide timely technical assistance via multiple communication channels.
• Troubleshoot and resolve customer issues while documenting solutions for knowledge sharing.
• Work with cross-functional teams to address customer needs and suggest improvements to product functionality.
• Maintain up-to-date knowledge of product features, updates, and enhancements.
• Contribute to the development of support resources, including knowledge base articles and FAQs.

Requirements

• 1+ year of hands-on experience in automation testing (mobile, web-based, API, or WinApp testing).
• Demonstrated self-starting attitude and supportive team spirit.
• Ability to effectively multitask and perform well in a fast-paced environment.
• Strong command of English, with excellent written and verbal communication skills.
• Capacity to work independently and collaboratively within a team.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Technical aptitude and willingness to learn new software tools quickly.

Benefits

• Competitive total remuneration with performance-based bonuses.
• Career growth opportunities including potential transitions into QA, APM, or Customer Success roles.
• Comprehensive health plans, flexible work arrangements, and paid leaves to support well-being.
• Compliance with local labor laws for job security and employee protection.
• Access to high-quality equipment, allowances, and modern work facilities.
• Inclusive global team culture promoting diversity, equity, and recognition.
• Professional growth through employee enablement, trust, and rewarding performance.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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