Lead Technical Engineer (India)

This position is posted by Jobgether on behalf of Kalibrate. We are currently looking for a Lead Technical Engineer in India.

As a Lead Technical Engineer, you will play a critical role in delivering high-level technical support to a global client base, ensuring complex issues are resolved efficiently while maintaining exceptional customer satisfaction. You will serve as the primary escalation point for severe incidents, outages, and advanced troubleshooting, collaborating closely with internal technical teams to identify and implement solutions. This position blends hands-on problem-solving with leadership responsibilities, including mentoring junior engineers and enhancing operational processes. You will work across diverse technologies, including SQL and Microsoft Azure, within a fast-paced environment that values initiative, teamwork, and continuous learning.

Accountabilities

In this role, you will:

• Provide advanced application support for multiple products, serving as a key technical contact for clients.
• Lead investigations for Severity 1 issues, major service outages, and escalations from junior engineers.
• Manage and resolve incidents and service requests within agreed SLAs, escalating when required.
• Use ITSM tools and follow ITIL methodologies to track, manage, and resolve technical issues.
• Collaborate with development and infrastructure teams to address complex problems and transition clients into support after upgrades or onboarding.
• Deliver technical training and mentorship to junior engineers.
• Review, document, and improve technical procedures to enhance support efficiency.
• Produce root cause analysis reports for critical incidents.
• Represent the technical support team in internal and external meetings as needed.

Requirements

The ideal candidate will bring:

• Proven experience in a 3rd line or senior technical service desk role.
• Strong theoretical and practical knowledge of SQL.
• Solid understanding of Microsoft Azure technologies.
• Excellent problem-solving abilities and the capacity to work under pressure.
• Strong communication skills, able to convey complex technical details in both technical and non-technical language.
• Demonstrated leadership skills, including experience mentoring team members.
• Customer-focused approach with a commitment to maintaining high satisfaction levels.
• Familiarity with ITIL framework and service management tools.
• A passion for learning new products and technologies.

Benefits

• Fully remote working flexibility.
• Opportunity to work with a diverse, global client base.
• Leadership responsibilities with professional development opportunities.
• Collaborative and supportive work culture.
• Exposure to a broad range of technologies and products.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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