Stellenbeschreibung:

Your responsibilities:

• Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
• Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
• Deploy and fine-tune AI-driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
• Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
• Manage security configurations, user roles, and access controls in compliance with enterprise standards.
• Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.

Your profile:

• Proven experience in technical configuration and development within Dynamics 365.
• Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
• Analytical mindset with the ability to diagnose and resolve system inefficiencies.

Why Riverty?

• Be a technical leader in transforming customer service operations. Work with the latest in AI automation and Microsoft technologies. Collaborate with cross-functional teams in a dynamic, international environment. Enjoy flexible working conditions and a strong focus on work-life balance.
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NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung