Operations Lead Engineer (Remote - US)

This position is posted by Jobgether on behalf of Paytronix. We are currently looking for an Operations Lead Engineer in United States.

This role leads the Network Operations Center (NOC) functions, ensuring the stability, performance, and resilience of critical infrastructure. Acting as a central point during incidents, outages, and escalations, you will guide engineers and analysts toward operational excellence. The position offers the opportunity to shape monitoring strategies, implement automation, and optimize incident management processes to reduce manual intervention. Working closely with IT operations, cloud engineers, software developers, and customer support teams, you will influence both the day-to-day operations and long-term technology roadmaps. The environment is collaborative, fast-paced, and impact-driven, with room for innovation and leadership.

Accountabilities

• Lead the transformation of NOC functions, establishing clear ownership areas and automated standard operating procedures.
• Develop and implement tools, dashboards, and predictive monitoring systems to detect and address issues proactively.
• Create automated alerting and remediation processes to minimize human intervention in incident resolution.
• Partner with IT Compliance to ensure alignment with PCI, SOC, and other industry frameworks.
• Oversee post-incident reviews, root cause analyses, and structured problem management for recurring high-severity issues.
• Monitor NOC KPIs, produce monthly operational reports, and drive continuous improvement initiatives.
• Collaborate with cross-functional teams, including development, cloud operations, and customer support, to maintain high service availability.
• Participate in a 24/7 on-call rotation and maintain readiness for critical incident response.

Requirements

• 5+ years in a corporate IT environment, with at least 3 years in incident or problem management.
• Proven experience in ITIL disciplines, especially Incident, Problem, and Change management.
• Demonstrated ability to manage high-impact IT incidents in pressured environments.
• Experience supporting 24/7 SaaS platforms and collaborating across technical and business teams.
• Strong communication and presentation skills.
• Familiarity with automation, monitoring, and infrastructure-as-code tools (e.g., Terraform, Ansible, Jenkins, Kubernetes).
• Knowledge of cloud platforms such as AWS and Azure, including scalability, security, and performance optimization.
• Bonus: ITIL certification, project management skills, Agile/DevOps practices, and scripting experience (Bash, PowerShell, Python).

Benefits

• Salary range: $110,000–$140,000.
• 401(k) plan with 100% match on the first 5% of employee contributions.
• Comprehensive medical, dental, and vision insurance.
• Health Savings Account (HSA) contributions.
• Generous parental leave and company-paid short-term/long-term disability insurance.
• Life insurance coverage.
• Paid time off, public holidays, and floating holidays.
• Voluntary benefits such as identity theft protection and legal coverage.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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