Payments Strategy, Technical Account Manager

Payments Strategy, Technical Account Manager

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About Payrails: Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before.

Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business.

We are backed by some of the world’s top investors including Andreessen Horowitz, HV Capital, EQT Ventures and General Catalyst.

At Payrails, we’re committed to building a team of exceptional people, not just talented, but driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working.

Your team

• Deliver tailor-made and innovative solutions to complex merchant requirements, pain points, and use cases.
• Provide best‑in‑class onboarding experience and service to our merchants.
• Optimize payment performance and amaze our merchants with data‑driven insights and growth opportunities in the Fintech sector.
• Follow the latest Fintech trends to improve our offering and empower our clients’ growth.

How you will make an impact

• You will lead every merchant integration from a technical and operational perspective, serving as the primary point of contact for merchants after go‑live.
• You will troubleshoot and resolve complex technical inquiries related to our APIs, SDKs, and payment orchestration platform.
• You will analyze and optimize payment performance by identifying opportunities to improve authorization rates, routing logic, and cost efficiency.
• You will design tailored technical solutions by performing in‑depth customer discovery, leading executive briefings, demos, and technical readouts.
• You will collaborate cross‑functionally with Go‑To‑Market, Product, and Engineering teams to enhance merchant onboarding and post‑launch experiences.
• You will proactively identify opportunities to drive product adoption, process improvement, and long‑term merchant success.
• You will travel to customer sites as needed to oversee technical deployments and strengthen merchant relationships.

What we are looking for

• 5+ years of experience in system implementation, API/SDK integrations, and providing technical guidance during integration processes.
• Fintech experience, ideally within the payments ecosystem.
• Understanding of the software development lifecycle and complex API architectures.
• Ability to diagnose and resolve integration challenges, communicating solutions clearly to both technical and business stakeholders.
• Consistent delivery of customer value and measurable outcomes aligned with merchant goals.
• Strong knowledge of the enterprise technology landscape.
• Excellent written and verbal communication skills.
• Executive presence and ability to build credibility and trusted relationships at all levels.
• Leadership of workshops, demos, and strategic discussions with confidence and clarity.
• Organized and proactive, effectively managing multiple priorities and customer engagements.

What we offer

• High impact and high velocity environment with the most talented and ambitious people.
• A chance to shape the story of a company and a category from the ground up.
• Real ownership with freedom and trust to build, test, and take lead.
• A product used by the best brands around the world.
• Visa and relocation support for you and your family where required.
• Hybrid working with an office in the heart of Berlin.
• Regular team events, activities and off‑sites.
• Discounted Urban Sports Club membership.
• Competitive salary and equity package.
• 27 days of annual paid vacation.

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