Stellenbeschreibung:

This position is posted by Jobgether on behalf of Fireye. We are currently looking for a Product Support Engineer in the United States.

This role offers the opportunity to serve as a key technical resource for high-profile clients, providing expert post-sale support and troubleshooting across complex HVAC systems. The Product Support Engineer will deliver both remote and on-site assistance, resolving technical issues and ensuring operational continuity. You will also lead training sessions and product demonstrations to enhance customer knowledge and maximize system performance. This position combines technical problem-solving with customer-facing communication, requiring agility, initiative, and cross-functional collaboration. The environment is dynamic and client-focused, with opportunities to influence product usage and support strategies across strategic accounts.

Accountabilities

• Serve as the technical post-sale subject matter expert for multiple HVAC products and services.
• Troubleshoot and resolve complex customer issues related to installation, usage, and system performance.
• Assess warranty and non-warranty issues, coordinating with local labor providers to implement solutions.
• Conduct training sessions, product demonstrations, and create evaluation criteria to ensure training effectiveness.
• Collaborate with customer service, sales, engineering, and product teams to identify support needs and implement solutions.
• Gather and analyze information from customers and internal teams to improve support programs and tools.
• Travel up to 25% domestically to support strategic accounts as needed.

Requirements

• High school diploma or GED required; additional technical training is a plus.
• Minimum of 5 years of experience in light commercial or commercial HVAC service.
• Strong interpersonal, analytical, and communication skills to interact with diverse stakeholders.
• Proven ability to diagnose and resolve complex technical issues efficiently.
• Self-motivated with a sense of urgency, initiative, and ownership.
• Highly organized, detail-oriented, and capable of managing multiple priorities under pressure.
• Valid driver’s license and ability to travel domestically up to 25%.
• Experience with Microsoft Office and Salesforce.com is advantageous.

Benefits

• Competitive salary range: $77,500 – $135,250 annually.
• Remote work flexibility within the USA.
• Opportunities for professional development and skill enhancement.
• Collaborative, customer-focused work environment.
• Paid time off, holidays, and benefits in line with company policies.


Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company managing the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung