Professional Services Engineer/ Technician

What We Are Looking For

We are growing and are looking for a Professional Services Engineer/Technician (m/w/d) for our location in Bruchsal (fully remote possible). In this role you will provide best in class support to our partners and customers worldwide. Become part of our unique and collaborative team and create a secure world with us!

As a member of the Technical Services team, you will work in collaboration with the Global Services and R&D teams to provide best in class software application services and support for Hexagon’s Video Management Software and Enterprise Products.

Main Responsibilities Include

• Responsible for the delivery of projects both internally towards all project participants such as product management, development, and service as well as our partners and integrators
• Development of system solutions based on the requirements of the partners or end customers and their presentation to the customer
• Commissioning of video management systems, video analysis algorithms and interfaces to external systems such as superordinated management systems, other security technology systems and ERP systems
• Monitoring and adherence to project budgets
• Support of internal departments including Sales, Marketing, R&D etc.
• Conception and execution of technical customer trainings in English and German. Other languages a plus

Education / Qualifications

Education degree or certification in an IT related field, Engineering degree or equivalent
5+ years of experience in project and customer management
Professional experience in implementation of security systems like CCTV, Access Control or Physical Security Management Systems highly desirable
Proven knowledge of TCP/IP, network technology, operating systems (client/server), hardware (client/server)
Preferably experience in Solution Architecture
Security and/or Operational projects background in solution-oriented companies preferred
Understands the client business and technical environment
Enjoys independent thinking and analytical problem solving
Proactively identify potential challenges, resolve them, and prevent escalations
Fluent language skills in German and English
Ability to travel about 25% to client sites in EMEA region mostly in Germany
Driver's license and German work permit required

About Hexagon

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.