Stellenbeschreibung:

This position is posted by Jobgether on behalf of Elastic. We are currently looking for a Senior Support Engineer in the United Kingdom.

This role offers a chance to join a dynamic and collaborative global support team, delivering technical excellence in a fast-paced, distributed software environment. The Senior Support Engineer will provide hands-on assistance, resolving complex technical issues for customers while continuously improving processes and knowledge-sharing practices. You will work closely with engineering and product teams, contributing to customer satisfaction and the overall success of the support function. This position is ideal for someone passionate about technology, problem-solving, and helping customers achieve success with distributed and SaaS systems. You will operate in a culture that values teamwork, adaptability, and innovation.

Accountabilities

·         Provide expert technical support to customers, ensuring issues are resolved within SLA commitments.

·         Maintain and strengthen strong relationships with customers through effective communication and follow-up.

·         Collaborate with multi-cultural, geographically distributed teams to ensure consistent service delivery.

·         Continuously improve support processes and workflows for efficiency and enhanced customer experience.

·         Administer and troubleshoot production environments and software systems.

·         Contribute to team initiatives, such as building and delivering training materials and participating in projects.

Requirements

·         5+ years of proven experience in technical support within a software or SaaS environment.

·         Technical background in IT, network engineering, software engineering, or related fields.

·         Customer-first mindset with strong interpersonal and communication skills in English.

·         Experience with Linux/Unix systems, APIs, databases, and search technologies.

·         Knowledge of distributed systems and SaaS platforms.

·         Proven ability to administer and troubleshoot software in production environments.

·         Highly collaborative, adaptable, and capable of contributing to team success.

·         Continuous learner, with a demonstrated commitment to developing technical skills.

Bonus Skills:

·         Familiarity with Knowledge Centered-Services (KCS).

·         Experience with networking, load balancers, Kubernetes, or message brokering platforms (e.g., Kafka).

Benefits

·         Flexible remote or hybrid working options.

·         Competitive salary based on experience.

·         Comprehensive health coverage (subject to location).

·         Generous vacation allowance and parental leave policies.

·         Volunteer time off and company donation matching programs.

·         Professional development and training support.

·         Inclusive and diverse work environment.

·         Flexible scheduling to balance work and personal life.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung