Service Desk Technician - Bilingual Dutch/English

This position is posted by Jobgether on behalf of iZeno. We are currently looking for a Service Desk Technician - Bilingual Dutch/English in the United States.

This role offers an exciting opportunity to provide essential technical support in a fast-paced environment, assisting users across various hardware and software platforms. As a bilingual technician, you will be a vital resource for troubleshooting and resolving IT issues via phone, email, and chat, supporting a diverse user base. The position demands strong communication skills in both Dutch and English, technical proficiency, and the ability to manage multiple tasks efficiently. You will work with a variety of systems and tools to ensure smooth operations and positive user experiences.

Accountabilities

• Provide technical support to corporate clients through phone, email, and chat in both Dutch and English.
• Troubleshoot issues related to Microsoft Operating Systems (Windows 7, Windows 10), Office 365 applications, Outlook, and mobile device configuration.
• Handle a high volume of support requests (50-60 per day) efficiently and accurately.
• Use Active Directory to manage network password resets and assist with network printer configurations.
• Support VPN connectivity and resolve remote access problems using remote control tools.
• Maintain punctual attendance and adhere to organizational policies and ethical standards.
• Promote a customer-focused approach and align with company values during all client interactions.

Requirements

• Trade School Certificate or Associate Degree in a related field or equivalent combination of education and experience.
• Minimum 1 year of experience in a call center or service desk environment supporting hardware and software.
• Proficiency in Dutch and English (spoken and written) is mandatory.
• Knowledge of Windows operating systems, Office 365, Outlook, and common software applications (Word, Excel, PowerPoint).
• Experience with ticketing systems such as ServiceNow or equivalent.
• Strong troubleshooting, documentation, and organizational skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both technical and interpersonal.
• Must have a personal smartphone with two-factor authentication capabilities for work-related tasks.

Benefits

• Competitive hourly pay ranging from $16 to $18 per hour.
• Opportunity to work in a dynamic, supportive environment that values diversity and inclusion.
• Gain experience working with a broad range of technologies and client issues.
• Develop your bilingual skills in a professional IT support setting.
• Equal employment opportunity with an employer committed to ethical practices and employee growth.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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