Staff Technical Account Manager - Jülich Research

Staff Technical Account Manager - Jülich Research role at D-Wave

D-Wave (NYSE: QBTS) is a leader in the development and delivery of quantum computing systems, software, and services. We are the world's first commercial supplier of quantum computers, offering both annealing and gate‑model technologies with sub‑second response times. Through on‑premises deployment and our quantum cloud service, customers benefit from 99.9% availability. More than 200 million problems have been solved across optimization, artificial intelligence, research, and other domains.

About the Role

D-Wave is seeking a Technical Account Manager in Jülich, Germany to lead technical engagements with research clients and support the integration and deployment of our quantum computing solutions. In this client‑facing role you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and business development teams to ensure customer needs are met, and value is delivered, acting as the head of accounts for D‑Wave’s advanced computing business.

What You'll Do

• Present our quantum computing capabilities to research prospects, understanding their most critical computational challenges and mapping potential project ideas accordingly.
• Translate and present the D-Wave vision, strategy, and product roadmap to executive‑level and technical stakeholders at research organizations.
• Deliver technical presentations at conferences, webinars, and seminars.
• Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events.
• Work with a dedicated team of D-Wave personnel from services, R&D, and support to hold regular technical meetings on active research projects, connecting the dots toward strengthening long‑term research ecosystems.
• Build and maintain long‑term technical relationships with customer teams across the project lifecycle.
• Identify and recommend new projects that can leverage the D-Wave solutions.
• Serve as a technical resource on quantum optimization, industry trends, and competitive positioning.
• Convey customer requirements to internal product and development teams, advocating for client needs.
• Communicate complex technical information clearly and effectively across multiple platforms and audiences.
• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance.
• Expect 30 %–50 % travel to conferences, client meetings, training sessions, and sales events.

About You

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus.
• Must be fluent in German and English.
• 5+ years combined experience in a technical customer‑facing role (e.g., Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable post‑sales account management experience with clients in large research organizations.
• 2+ years of hands‑on Python programming experience in an enterprise environment.
• Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required.
• Strong foundation in optimization, algorithms, or applied mathematics.
• Experience with tools and platforms such as GitHub and REST APIs.
• Familiarity with quantum computing techniques or operations research highly desired.
• Proven ability to communicate technical content to both technical and non‑technical stakeholders.
• Project management experience is a plus, but not required.

Inclusion

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D‑Wave.

Equal Employment Opportunity

It is D‑Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

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