After Sales Technical Expert – Vehicle Diagnostics and Troubleshooting

Stellenbeschreibung:

Overall responsibility for the development and continuous improvement of company-wide diagnostics and troubleshooting strategies in After Sales for all Mover types, including the definition of standards, strategies, methods, and fault classification (electrical & mechanical)
Design and management of diagnostic processes and systems for After Sales across the entire vehicle lifecycle – from development to global workshop deployment
Analysis of complex fault patterns and derivation of technical solutions in close collaboration with Development, Quality Assurance, and international markets
Specification, testing, and approval of diagnostic software, tools, and measurement systems in collaboration with IT, Engineering, and external partners
Establishment and support of a global competence network for diagnostics and troubleshooting, including training and knowledge transfer to markets, importers, and dealer organizations
Assessment of new vehicle technologies and E/E architectures regarding diagnosability and serviceability; integration of After-Sales requirements into development projects
Support in escalation management of technical field failures, root cause analysis, and implementation of sustainable corrective actions
Monitoring and continuous improvement of diagnostic performance based on relevant KPIs (e.g., "fix right first time," workshop times, tool utilization)

Completed technical degree (e.g., Automotive Engineering, Electrical Engineering, Mechatronics, Computer Science, or equivalent)
Several years of professional experience in vehicle diagnostics, troubleshooting, or E/E systems – ideally in the automotive industry or at an OEM/Tier 1 supplier
Strong knowledge of modern vehicle systems and architectures, particularly CAN and Ethernet communication as well as diagnostic protocols and standards (DoCAN, UDS, ODX, DoIP)
Familiarity with diagnostic tools and development environments (e.g., ODIS, INCA, Vector, ETAS, DCM/ODX, ASAM standards)
Experience in establishing or advancing diagnostic concepts and strategies at system or company level
Analytical and structured thinking, with strong problem-solving skills and technical understanding
Excellent communication skills and experience working with interdisciplinary teams and international stakeholders
Very good written and spoken English
Self-initiative, enthusiasm for innovation, and global thinking