AI Enablement SpecialistEngineer – GenAI & Automation FoxInsights

Banyan Software provides the best permanent home for successful enterprise software companies, their employees and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche verticals. Recent years Banyan was named the #1 fastest‑growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest‑growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base, Banyan focuses on a buy‑and‑hold for life strategy for growing software companies that serve specialized vertical markets.

Context

As FoxInsights scales we are increasingly relying on AI‑powered workflows and automations across Growth Support and now these initiatives have been distributed across different teams – often implemented ad‑hoc by whoever had the technical unlock to real leverage from tools like Intercom, Fin AI, Lemlist and our internal Installation Management processes. We need a dedicated role that builds and maintains the AI & automation backbone – the glue between our systems and teams.

The Role

This is not a traditional ML engineering job. You won’t be training foundational models – you’ll be the one who makes AI actually work inside the site at the intersection of growth product operations and engineering and own the implementation of AI‑powered workflows, tools and integrations – from connecting APIs and building webhooks to designing small micro‑services that glue LLMs, CRMs and ticketing systems together.

If you love building things that just work – and want to see your automations used daily by sales, marketing and support teams – this is for you.

What You’ll Work On

• Growth & Lead Gen Automation: Implement tools like Lemlist, Apollo or Clay, integrate them with our CRM and automate enrichment, sequencing and lead qualification workflows.
• AI Support Automation: Deepen our Intercom Fin AI setup by building custom connectors, webhooks and back‑end endpoints to enable fully automated ticket triage and resolution.
• Professional Services Automation: Rebuild and automate parts of our Installation Management process, replacing fragile infrastructure with robust internal tooling.
• AI‑Driven Marketing: Integrate LLMs and content‑generation tools into our marketing workflows for automated content creation, posting and campaign execution.

Responsibilities

• Design and implement custom automation scripts, APIs and integrations between internal systems and third‑party AI tools.
• Prototype and deploy small back‑end services (often Python/Node) to orchestrate workflows across different platforms.
• Work closely with Growth Marketing and Support teams to understand business problems and translate them into scalable automation solutions.
• Manage webhooks, event‑driven pipelines and data flows to ensure tools talk to each other reliably.
• Evaluate new AI tools and platforms, run PoCs and lead their technical implementation.
• Build internal dashboards or simple UIs to monitor automation health and performance.

Skills and Experience

• Strong experience in back‑end development (Python or similar).
• Experience working with APIs, webhooks and cloud platforms.
• A builders mindset – you’re happiest when you’re connecting tools, shipping small services and solving real business problems.
• Familiarity with AI APIs (OpenAI, Anthropic, Hugging Face, etc.) and experience integrating them into products or workflows.
• Understanding of automation tools and platforms (Zapier, n8n, Make, LangChain, etc.) is a plus.
• Bonus: exposure to CRM marketing or support platforms (HubSpot, Lemlist, Intercom) and how they integrate into broader systems.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan

Banyan affirms that inequality is detrimental to our global teams, associates, our operating companies and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability and job performance.

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.

Protect Yourself by Following These Steps:

• Verify that all communications from our recruiting team come from an @ email address.
• Remember employers will never request payment or banking information during the hiring process.
• If you receive a suspicious message, do not respond; instead forward it to and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.

Required Experience

IC