AI Support & Knowledge Manager (m/f/d)

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people .

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time . We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Own AI Support performance and continuous improvement

As AI Support & Knowledge Manager , you will be the single accountable owner for voize's AI support performance across Intercom (including Fin), our help content, and our internal tools. You'll own the full improvement loop: measure support performance, fix knowledge and behavior, improve conversation flows, and expand safe automations. You'll ensure our AI delivers consistent, accurate customer experiences while continuously evolving our support operation to be scalable and future-proof.