AV Operations Support Specialist

ABOUT THE ROLE

ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking Audio-Visual Operations Support Specialist candidates to join our team in support of the NATO mission at the George C. Marshall Center. Successful candidates will possess a minimum of 2years' related experience, speak fluent English, and be able to pass a background check.

WHAT YOU WILL DO

Event & Operational Support

• Provide end-to-end AV operational support for lectures, classes, and events
• Assist faculty and presenters with presentation setup and equipment usage
• Configure room layouts (seminars, conferences, receptions)
• Set up and position AV equipment and furniture
• Ensure all rooms are fully operational ≥30 minutes before events

Equipment Setup & Handling

• Install, set up, and reconfigure AV systems and cabling and connections
• Operate AV hardware during events:
  • Cameras
  • Audio systems
  • Video teleconferencing (VTC) platforms
• Adjust equipment in real-time during live events

User Support & Troubleshooting

• Provide on-site user support during events
• Perform basic troubleshooting of AV issues
• Escalate advanced issues to technical team
• Act as liaison with AV Technical Support and external repair technicians

Operational Readiness & Monitoring

• Maintain 100% operational readiness of AV systems
• Conduct pre-event checks and validation
• Monitor system performance during events
• Respond immediately to operational issues

On-Call (Emergency) Services

• Perform On-Call (Emergency) repairs and services for all AV systems submitted via e-mail, telephone call, text, or digital message when designated at the on call technician in accordance with current SLA standards.

Requirements

YOUR SKILLS AND EXPERIENCE

• Minimum two years’ experience with AV systems (audio, video, cameras) and VTC platforms (Teams, Zoom, etc.)
• Equipment setup and configuration
• Basic AV troubleshooting
• Understanding of AV signal flow (operational level)
• Excellent customer service

YOUR EDUCATION

• High school diploma or equivalent
• Fluent in English

Benefits

We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, paid time off, Federal holidays, and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.