Billing Support Contractor

Request for services: contract billing support

Come and work with us as an independent Billing Support Contractor . It’ll be fun!

Location: Remote and global

About the contractor role

Crossref is a membership organization with over 23,000 members in 160+ countries who produce scholarly and professional materials and content that is registered with Crossref for linking and citation. We’re looking for an independent contractor able to work remotely in helping us provide billing support and complete a project centered around new fees.

This is a contract role consisting of two phases. Phase one is project work which is updating customer fee tiers within our accounting software. Phase two is backup billing support through February, 2026.

There is no set schedule and the independent contractor will bill their hours monthly.

Scope of work

• Monitors Zendesk for billing inquiries and resolves or distributes when appropriate
• Update Membership Fees for members moving to a new tier
• Supports in collections initiatives
• Assists in payment application within accounting platform
• Aids in other ad hoc financial, administrative and operation projects

About you

• Organized with an eye for details
• Happy with data entry and maintenance
• Comfortable following processes and taking on new systems
• Friendly and clear communication skills (in English)

About Crossref

We’re a nonprofit membership organisation that exists to make scholarly communications better. We rally the community; tag and share metadata; run an open infrastructure; play with technology; and make tools and services—all to help put research in context.

We envision a rich and reusable open network of relationships connecting research organisations, people, things, and actions; a scholarly record that the global community can build on forever, for the benefit of society. We are working towards this vision of a ‘Research Nexus’ by demonstrating the value of richer and connected open metadata, incentivising people to meet best practices, while making it easier to do so. “We” means 23,000+ members from 160+ countries, 170+ million records, and nearly 2 billion monthly metadata queries from thousands of tools across the research ecosystem. We want to be a sustainable source of complete, open, and global scholarly metadata and relationships.

How to respond

A statement of interest that includes:

• Examples of similar work (and/or your CV)