BMC Helix Process & ITSM Analyst / Workflow Engineer (Remote)

BMC Helix Process & ITSM Analyst / Workflow Engineer (Remote)

Müller's Solutions, a forward‑thinking technology consulting firm, is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team remotely. In this role, you will focus on analyzing, designing, and implementing workflows and processes within the BMC Helix ITSM platform to enhance functionality and user experience while ensuring alignment with business objectives and industry best practices.

Key Responsibilities

• Analyze existing processes and workflows within the BMC Helix ITSM platform to identify opportunities for improvement and optimization.
• Design and implement efficient workflows that streamline IT service management processes, enhancing overall productivity and service quality.
• Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs and objectives.
• Conduct training sessions and develop comprehensive documentation to support users in effectively leveraging workflow tools.
• Monitor and evaluate the performance of implemented workflows, making adjustments and enhancements as necessary.
• Stay updated with the latest industry trends, technologies, and best practices related to ITSM and workflow management.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3‑5 years of experience in IT service management, specifically with BMC Helix or similar ITSM platforms.
• Strong understanding of workflow design, process mapping, and optimization techniques.
• Proficient in analyzing business requirements and translating them into technical specifications.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Proven problem‑solving skills and a proactive approach to identifying and resolving issues.
• Ability to work collaboratively in a remote, fast‑paced, team‑oriented environment.
• Certifications in ITIL or other ITSM methodologies are a plus.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

Industries

• IT Services and IT Consulting