Chinese-Speaking Customer Service Specialist - Automotive Industry (Arnstadt, Germany)

We provide advanced solutions for supply chain quality management. We ensure the full package of services from customs clearance & storage to after-sales one-stop service! Our core services encompass sorting and rework, inspection, precise 3D measurements, and on-site resident engineering activities across the whole EMEA region. We can tailor third-party warehousing and logistics solutions to fit your specific business needs, mainly in the automotive, consumer electronics, electromechanical, renewable, e-mobility/e-battery, and aerospace industries.

Are you passionate about delivering exceptional customer service and fluent in Chinese? We are looking for a dynamic Chinese-Speaking Customer Service Specialist to join our team in Arnstadt, Germany, within the fast-paced automotive industry. This role is ideal for a proactive and detail-oriented individual with a linguistic background and an interest in quality assurance.

Key Responsibilities

• Provide outstanding customer service to our Chinese-speaking clients, addressing inquiries and resolving issues promptly and effectively.
• Collaborate with the internal team to ensure customer satisfaction and maintain high service quality standards.
• Support quality control processes, ensuring that customer service procedures align with our commitment to excellence.
• Assist with operational tasks as needed, contributing to the overall efficiency of the service department.

Daily Tasks

• Engage in standard customer service activities, including communication with clients and receiving requests via different channels.
• Forward customer requests to the relevant operational departments and ensure that these requests are fulfilled promptly.
• Monitor the fulfillment of customer requests and ensure compliance with quality standards.
• Create and manage special reports, providing insights into service performance and identifying areas for improvement.
• Address discrepancies, process changes, or customer complaints, ensuring swift and effective resolution.
• Leverage any background in operations or quality assurance to enhance the overall customer service experience and support continuous improvement initiatives.

Requirements

• Professional proficiency in Chinese (Mandarin).
• Fluent English; proficiency in other languages is an advantage.
• Previous experience in customer service, preferably within the automotive industry.
• Familiarity with quality assurance processes or previous experience in customer service would be great but it´s not necessary
• Ability to work in a team-oriented environment and handle multiple tasks efficiently.

What We Offer

• A competitive remuneration
• The opportunity to work in a dynamic, international environment within the automotive industry.
• Ongoing professional development and the chance to grow within our company.

If you are a motivated professional looking to leverage your language skills and customer service expertise in a thriving industry, we would love to hear from you.

Apply nowand join our team and make a difference in the world of automotive customer service!