Client Experience Specialist

Client Experience Specialist
Location: Remote - Canada Wide
Opportunity at Microserve

Position Overview

Microserveis looking for a Client Experience Specialistto join ourenergeticSales team.If you are looking to join a growing Sales team, get mentored by the best,and get your IT sales career,this is the role for you!

The Client Experience Specialist’steam’sprimary goal isensuringour clients get the best possible experience when collaborating with us.As a Client Experience Specialist, you will support Account Executives in fostering client relationships, identifying new opportunities, providing pricing, managing the sales pipeline, following up on outstanding quotes, closing deals, processing orders, and keeping clients informed about their order status to ensure an exceptional client experience.You will liaise between clients and internal teams to ensure thetimelyand successful delivery of our solutions according to our client needs and company goals.

AtMicroserve,we pride ourselves in providing our clients with innovative product solutions that meet a high standard of excellence. If this sounds liketherole for you, please review the responsibilities and requirementsbelow.

Role and Responsibilities:

• Position and sellthe company’sfull range of IT services and solutions to new and existing clients either independently or as part of a larger account team

• Collaboratively work with Account Executives and Services for client opportunities towards a successful close

• Identifyandleveragemanufacturer and supplier resources to helpfacilitatecustomer requirements

• Follow up on leads and client inquiries

• Gather information on client business requirementsin order topropose the best-fitting technology solutions

• Maintain a strong understanding of vendor pricing programs

• Produce and present quotes and proposals to clients, including identifyingappropriate SKUs, configuring solutions, registering deals with manufacturers, and any other activitiesrequiredto produce a competitive andtimelyquote

• Manage high volumes of quotes, information and order requests that need to be processed according to client specific Service Level Agreements (SLAs)

• Responsible for ensuring 100% accuracy on created quotes & orders

• Respond to client RFQs and other procurement requests independently or as part of a larger response team, including taking responsibility for product selection and pricing sections of RFP responses for your assigned accounts

• Maintain ongoing relationships and look for opportunities to grow relationships within assigned accounts

• Take lead on all processed orders leading them to completion. As part of the order management process, the rep willbe requiredto communicate expected delivery date;monitorand follow up on status of orders created in the system until they are successfully delivered and invoiced

• Identifyand escalate any issues with product availability and delivery ETAs

• Maintains and improves quality results by following standards; recommending improved policies & procedures

• Updates job knowledge by studying new product descriptions,participatingin assigned educational vendor certification courses

• Create andmaintainactivities and all communication opportunities for projects that are led by Client Experience Specialist

• Warm and cold calling to new and existing clients

• Activelyparticipatein other client engagement tools related to the role

Requirements:

• 3+years experiencein an IT Sales environment

• Exposure to all phases in a B2B sales process is strongly preferred

• Applicants mustpossessrelevant post-secondary education, and an IT technical background is strongly preferred

• Excellent organizational skills and attention to detail

• Strong written and verbal communication skills in English isrequired

• Ability to multi-task managing multiple requests in parallel

• Ability to work independently in a self-directed manner as well as within a team

• Experience working in the IT VAR based industry is an asset

• Strong computer skills including Microsoft Office are a requirement

• Technical skills including capability to do light presales configurations of servers, switches,routers and client devices

• Experience with CRM Tools

What do you get?
In accordance with the BC Pay Transparency Act the range for this role for BC residents is $55,000 - $65,000 annually plus a competitive commissions structure.

• Time-offpolicies that promote work/life balance

• Paid time off

• Extended Medical and Dental plan from day one

• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)

• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few

• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter

• Career advancement opportunities

• Hybrid working environment for specific roles

• Ongoing learning and development opportunities

• Professional development & Training reimbursement support

• Dog friendly offices

If you feel like this role is your dream job and have questions about compensation andbenefitspleaseget in touch withus as we are always happy to discuss further. AtMicroservewe believe that compensation conversations should always be ongoing.
Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.

About Us

AtMicroserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices inVictoria, Calgary, and Edmonton, we employ over450team members, and are one of the largest technology solutions providers, recognizedforour ability to deliver and innovate to meet the changing needs of our clients.