Connectivity Support Specialist (m/w/d)

We are Aiways, driving the evolution of the automotive industry.

We are a Chinese Company for electric cars and mobility services, established in 2017. We are a powerful team of like-minded people with different characters and backgrounds, who are working for one single goal: to make new mobility (emobility) possible for everybody. Our headquarter is in the metropolis of Shanghai, China with a European head office in Munich, Germany.

For our European head office in Munich, we are looking for a Connectivity Support Specialist (f/m/x), who will be a part of the after-sales team.

QUALIFICATIONS

• Minimum 2-5 years of solid experience of automotive technical engineering.
• Proven technical competence in EV specific areas, including special skills in the work area of Vehicle electronics and CAN log analysis.
• Experience in after-sales or customer service area (dealer/importer, national sales company, etc.) is a plus.
• Experience with Mobile App/Diagnostics Software/Remote diagnosis/OTA is a plus.
• Strategic, analytical, and tactical abilities.
• Ability to share knowledge and learning, with proven training skills.
• Good team working skills and networking ability.
• Analytical and self-driven with an inspirational and motivating appearance.
• Excellent communication and presentation skills in English, German, and French. Knowledge of one of the following South European languages would be an advantage: Spanish or Portuguese.
• High general computer skills in MS Office.
• Ability to work independently.
• High willingness to travel.
• High focus on end customer satisfaction.

PURPOSE OF THE POSITION

• The purpose of the role is to act as a representative of the Connectivity Support Specialist for customers and retailers, supporting them in solving complex connected car problems remotely. If required, onsite support may be needed.
• To identify educational and training needs at distributors in Europe and, in agreement with the responsible Manager, to fill the connectivity competence gaps where possible.
• To act as the technical specialist towards the EU HQ, reporting back connected car concerns via the assigned processes.
• Within the regional area of responsibility, contribute to customer satisfaction.
• Investigate and solve technical connected concerns on vehicle cases that have been escalated and assigned by the responsible manager.
• Provide feedback on solutions and results into the assigned systems and processes.
• Investigate and analyze specific technical concerns on special request for follow-up or resolution purposes.
• Assist partners and follow up with new versions for the implementation of Connected Services.
• Report performance on escalated and investigated support cases.

What you can expect

• Permanent employment contract, allowing you to be part of our company’s success and advance your career through a wide range of activities.
• Hybrid working model with flexible working hours, offering a balance between mobile working and office days in a collaborative environment.
• Enjoy the multi-cultural atmosphere between China and Europe, and be part of a team of like-minded people.
• Fair, performance-linked remuneration.

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