Content Moderation Specialist

Overview

24/7 operation, Monday to Sunday (rotative shifts).

Rotational Shifts

• 07:00 – 16:00
• 14:00 – 23:00
• 22:30 – 07:30

Responsibilities

• Review and moderate user-generated content to ensure compliance with community guidelines and local market standards.
• Apply rational decision-making and strong communication skills to handle sensitive content.
• Provide empathetic and professional responses to customer inquiries.
• Manage high-volume queues, especially during promotional seasons.
• Collaborate with colleagues and escalate complex cases when necessary.
• Maintain accurate records and uphold platform integrity.

Requirements

• Fluency in German and English (verbal and written).
• Strong moderation skills with local market expertise.
• Excellent communication and customer service abilities.
• Ability to cope with workload peaks and rotational shifts.
• Understanding of e-commerce and online platforms.
• Empathy, reliability, and rational decision-making skills.

Benefits

• Competitive salary + Monthly Bonuses
• From outside Portugal: shared accommodation