Coordinator (m/f/d) Workplace Services

* Ensure the reception and customer facing areas of the office are manned at all times during business hours and you will maintain a consistent well groomed appearance.* Welcome guests, suppliers, and employees creating a warm and welcoming guest experience and always delivering a professional representation of Salesforce* Maintain the reception area overall appearance, making sure the area is presentable at all times, and aligned with Salesforce standards* Act as single point of contact for any visitors, coordinate transportation & parking arrangements, manage the wardrobe, ensure guests are offered a welcome beverage and provide any required information or support* Registration of visitors according to Salesforce corporate security policies and hand over to the host.* Ensure compliance to Salesforce corporate security policies, when ordering, activating and distributing Salesforce access control badges.* Handle all incoming calls on the main telephone line, according to procedures and deliver professional call handling and screening.* Extensive and up-to-date knowledge of internal and local external meeting facilities, restaurants, hotels, venues and businesses to make the most suitable recommendations or arrangements.* Ensure a representative office and seamless operation at all times* Ensure delivery of the Salesforce refreshment program, restocking and budget responsibility for the same.* Keep overview and supervision of all Guest Services processes, Meetings hosted including catering and room setups ensuring a welcoming and professional service. Take the lead for any high profile or large size Event request at both sites.* Deliver a monthly office tour for Salesforce New Hires including office setup, amenities, basic H&S and security standards.* Ensure we deliver excellent customer focus for all those walking through our doors.* Own all meeting and catering related tasks in the Meeting area* Take ownership for all Meeting Booking requests* Take ownership for all Event request submitted through our internal ticketing tool or other channels of communication* Book spaces, coordinate catering, setup and equipment rental as it is required* Take ownership for catering deliver from quantity & quality control to signage and presentation standards, supported by the DayPorter team* Ensure compliance to all Health & Safety, including HACCP, max occupancy loads, hosting of external visitors and emergency protocols in close collaboration with the extended WPS team and third parties* Create a memorable guest experience by engaging actively with our internal and external customers* Be the main POC, welcoming the meeting host and guiding them to their meeting venue as required* Upskill on basic AV troubleshooting and be available for the first couple of meetings to support the host as needed* Own the planning of all in office events as well as oversee the operational delivery:* Build and maintain strong relationships to local office communities and stakeholders like Hub leads* Own all communication to the local office communities, via email and Slack + Provide information about news, events, upcoming changes etc. + Inform of any office maintenance or modifications to avoid or keep disruptions to a minimum + Promote and support WPS customer satisfaction surveys, newsletters and other communications initiatives + Communicate IT-related topics in collaboration with the IT department* Prepare and actively contribute to any reporting, meeting agenda’s of the German WPS team, acting as the representative for Stuttgart. Examples, Jour Fix, KPI’s, Project Tracker Meeting* Execute Space Champion duties for Stuttgart* Participate in cross regional task forces / working groups as required.* Bachelor degree in related discipline (preferred)* Minimum 2 years of related Supervisory experience in Facilities Management or Hospitality (required)* Experience in hospitality environment (preferred)* Strong understanding of financial planning and budget management, with experience overseeing and optimizing annual facility budgets, ensuring all expenditures align with operational goals and remain within approved financial limits (required)* Proactive and positive attitude* Customer service-oriented attitude* Team player, also across functions and locations* Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy* Excellent multi-tasking, project management and organisational skills* Ability to work in a fast-paced environment and meet deadlines* Self-starter: can make decisions on the spot* Willing to travel when neededAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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