Croatian Speaking Customer Service Representative

Croatian Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday Sunday, 09:00 19:00 (rotational shifts)
Contract Type: Fixed-term contract (8 months)
Salary: 1,200  Euro gross per month

About the Job

Are you a Croatian speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe's most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking-related inquiries and ensuring a smooth, positive experience across all communication channels.

What You'll Do

Customer Support: Handle customer inquiries via phone, email, and chat
Booking Assistance: Support customers with reservations, changes, cancellations, and payments
Problem Solving: Resolve customer issues efficiently and professionally
Quality & Accuracy: Ensure accurate documentation and compliance with procedures
High-Volume Interaction: Manage multiple customer interactions daily with empathy and care
Team Collaboration: Work closely with colleagues to maintain high service standards

What You'll Bring

Language Skills: C1/C2 level of Croatian and good level of English
Customer-First Mindset: Strong communication and problem-solving skills
Experience: Previous customer service or hospitality experience is a plus
Flexibility: Willingness to work rotating shifts
Professionalism: Calm, solution-oriented approach
Team Spirit: Comfortable working in a multicultural environment

Perks and Benefits

Relocation Support: Assistance with moving to Greece and settling in Athens
Competitive Salary: 1,200  Euro gross per month
Paid Training: Full onboarding and continuous support
International Work Environment: Multicultural and inclusive workplace
Career Development: Build valuable customer service experience
Lifestyle Opportunity: Live and work in sunny Athens