Customer Care Analyst (m/f/d)

The Impact You'll Make

As our Customer Care Analyst (m/f/d) based in Neumünster, Hamburg, Baden‑Baden, Troisdorf, Povazská Bystrica, Bologna or Nordborg , you’re the person who helps us shape the future of Customer Care across the globe. In this role, you’ll contribute to defining and driving our Customer Care strategy—making sure our processes run smoothly end‑to‑end across regions and business areas. You’ll help modernize old systems, support transformation initiatives, and contribute to making us more efficient, more digital, and more customer‑focused. You’ll act as a key connection point for cross‑functional projects, represent Customer Care in global forums, and support the harmonization of ERP systems, standards, and best practices. With your skills in digital tools, analytics, and system integration, you’ll help enable smart, data‑driven decisions and shape scalable, future‑ready solutions. You’ll also collaborate with international project teams, help establish global standards, and create the framework that strengthens Customer Care performance worldwide. This position is initially a fixed‑term contract for 18 months.

What You’ll Be Doing

• Supporting global Customer Care strategy and contributing to major transformation initiatives
• Improving end‑to‑end Customer Care processes across regions and business areas
• Helping modernize systems and align processes, including ERP harmonization
• Coordinating with cross‑functional teams and representing Customer Care in global forums
• Using digital tools and analytics to support data‑based decision‑making

What We're Looking For

• Great analytical skills and advanced Excel skills
• Power BI and SAP ERP knowledge are a plus
• Very good English and basic German skills
• Solid PowerPoint skills
• Willingness to travel ca. 20‑30% within Europe

For further questions, please contact Friederike Gottwald, Talent Acquisition Partner, at +49 40 7367 5131.

What You’ll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work‑life balance. Your well‑being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off‑ and on‑highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district‑energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family‑owned, employing more than 39 360 people, serving customers in more than 100 countries through a global footprint of 95 factories.