Customer Care Specialist English (f/m/d)

What You Will Do

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
• Consistently meet the highest service and KPI standards of the department
• Establish and maintain relationships to build a portfolio of relevant customers
• Collaborate closely with Payments, Customs, Warehouse and Shipping

Who You Are

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
• Familiarity with customer communication and e-commerce-related technology
• Good computer skills, especially MS Office
• Conscientiousness when handling customer data
• Flexibility, resilience, and the ability to work as part of a team
• Native-level proficiency in English (written and spoken); additional languages are a plus

What We Offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Language & e-learning courses
• Staff discount of up to 30%
• Discounted meals
• Free daily supply of hot drinks and fresh fruit
• Exclusive canteen and roof terrace for a relaxing break
• Attractive 'Refer a Friend' referral program
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Free local transport
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan