Customer Contracts Manager (d/f/m)

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We are currently looking for a Customer Contracts Manager (d/f/m) to join our team Commercial Contracts & Policy in Hamburg Fuhlsbüttel (close to the Hamburg airport). You will be part of a small, global and highly specialized contracts team within Satair. The main focus of the position will be on the business of Satair in the Europe, Middle East and Africa region and will support Satair contracts related to products and services in close collaboration with all relevant stakeholders. In addition, the position is aimed to support the other, regular activity of the Satair contracts team by supporting any contract‑related activity, e.g. drafting and updating contractual templates, supporting the evolution of Satair’s Terms & Conditions, improving our processes or participating in other projects.

What’s in It For You

• Competitive Remuneration
• Work / Life Balance: Hybrid Working, flex‑time, maternity/paternity leave, job sharing
• Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
• Health & Wellbeing: Health insurance, well‑being programs

How You Will Contribute To The Team

• Build, draft, negotiate, approve and manage any commercial downstream contracts for the Satair organisation
• Manage contract lifecycle, from the internal validation and archiving to the implementation and follow‑up, as e.g. amendments, renewal and termination, as well as disputes
• Harmonize the contracting experience of our customers across sites and entities (Airbus vs Satair)
• Support the Satair contracts team in managing commercial policies of Satair and Airbus Services
• Assist internal stakeholders in the Satair organisation (acting on behalf of Satair entities for distribution business and acting on behalf of Airbus for Airbus parts) and in the Airbus organisation (Customer Support Directors, Supplier Management, Credit Management etc) by providing guidance and ensuring compliance on contractual topics
• Support Airbus Aircraft Sales and Services Campaigns by providing negotiation guidance on material‑related topics and balancing risk and opportunities
• Drive the digitalization of general contracts lifecycle management within Satair

The position requires the ability to travel for work, mainly within Europe and exceptionally also overseas.

About You

Equipped with a degree in Law, Business, Finance, (Aerospace) Engineering or an equivalent working experience we are looking for a team player with the following experience, skills and mindset:

• Several years of experience in an international commercial contracting or legal environment, or another relevant role
• Several years of experience in drafting and/or negotiating commercial contracts in English or equivalent experienceUnderstanding of English law with regards to commercial contracts, understanding of French law would be a plus
• Ideally a high degree of business understanding

Soft skills

• Customer minded with a strong intercultural understanding
• Diplomacy, negotiation and persuasion skills
• Strong stakeholder and relationship management
• Able to reach agreements on a non‑confrontational win‑win basis
• Team player, positive attitude
• Ability to participate and contribute to transversal, international projects and company targets
• Able to work in a self‑directed, autonomous mode with minimal supervision

English language skills at negotiation level, any additional languages would be a plus.

About Satair

Satair is an Airbus Services company offering first‑class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year. Welcome to the Satair family!

About our business, have a closer look at our website or check out our SATAIR Youtube Channel at This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Operations GmbH

Employment Type

Permanent

Experience Level

Professional

Job Family

Sales, Marketing & Commercial Contracts

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.