Customer Experience Specialist (all genders) at AI Audit-Tech Startup

Youre passionate about creating seamless experiences for auditors and audit assistants Lets talk. We are dnl an AI audit-tech start-up building intelligent software for audit teams. Our solution helps auditors work through documents faster more accurately and with less manual effort. Were looking for a Customer Experience Specialist (m/f/d) to help us deliver first-class experiences to our clients.

This role is ideal for someone with an audit background who enjoys translating technical solutions into real customer impact and who wants to shape how our users work with our product every day.

Key responsibilities

• Act as the trusted voice of our customers internally ensuring their needs are understood and prioritised.
• Be the first point of contact for incoming customer requests from initial inquiry to resolution.
• Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
• Communicate with users in a clear structured and proactive way.
• Document solutions write handbook articles and contribute to release notes .
• Collaborate closely with Product Engineering and Sales to improve the product and processes.
• Help scale workflows and knowledge bases as our customer base grows.

What you bring

• 1-2 years of experience in financial audit or a related field you know the workflows and pain points of our customers and speak their language.
• Strong technical affinity and curiosity for how complex software works.
• Excellent communication skills in German and English (C1) .
• A structured hands‑on approach to solving problems .
• Strong project management skills youre always on top of things have a high sense of urgency and know how to prioritise effectively.
• Ownership and startup compatibility you actively shape things rather than just execute and you thrive in a dynamic fast‑moving environment.

What we offer

• 30 vacation days per year
• Competitive compensation package
• Ownership from day one flat hierarchies short decision paths
• Flexible working hours
• A collaborative international ambitious and supportive team
• Strong team culture with regular offsites events and open feedback

Join our team and help us create an outstanding experience for audit professionals worldwide with an AI product that truly changes the way they work.

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type: Employee | Experience: years | Vacancy: 1