Customer Service Manager (m/f/x)

CO2 emissions in the real estate sector must be reduced quickly. But what is not measured cannot be controlled in a targeted manner: Our live data on consumption and generation in properties enables the most effective use of electricity, gas, heat and water in everyday life.

We are a young Berlin start-up that supports sustainability and also lives it in our day-to-day business. We are looking for a Customer Service Manager in Berlin or Heidelberg at the earliest possible date.

Responsibilities

• You will process customer inquiries in our ticket system.
• You will find customer-oriented solutions.
• You will analyze complex inquiries and find solutions within the framework of applicable market processes.
• You will work closely with internal teams to quickly offer and implement solutions, thereby preventing escalations.
• Through clear documentation and monitoring of recurring problems, you will lay the foundation for process optimization and standardization.

Profile

• You have relevant professional experience in customer service, customer care, after-sales service, or similar customer-oriented roles.
• Experience in the energy or IT industry is an advantage.
• You work in a structured and organized manner and enjoy optimizing processes.
• You enjoy communicating with people and impress with your positive and solution-oriented manner.
• You have excellent communication skills in German (C1/C2) and good English skills (B1/B2).

What we offer

• A job that lays the foundations for using energy and water sustainably and consciously.
• Permanent position with a fixed salary of between EUR 40 - 50 thousand.
• Flexible trust-based working hours, part-time option, at least two days of mobile working per week, individual training plan and regular feedback meetings.
• Germany ticket or job bike, as well as an office with very good public transport connections.
• A green office, terrace and free drinks.
• Complete technical equipment.
• 30 vacation days/year.
• Company pension scheme.
• Family-friendly approach to reporting short-term illnesses in children.

We want open and respectful cooperation in a diverse team!
If you want to be part of it, we look forward to receiving your application.